Bobbi Chiles
Pleasant Hill,IA
Summary
Dynamic Regional Distribution Team Lead with a proven track record in optimizing customer experience and enhancing operational efficiency. Skilled in conflict resolution and invoice verification, I successfully reduced order processing time while fostering teamwork and collaboration. Committed to continuous improvement and delivering superior service in fast-paced environments.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
15
15
years of professional experience
Work History
Regional Distribution Team Lead
Crescent Electric Supply
01.2022 - 02.2025
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Part Time Claims Representative
Safelite Auto
03.2022 - 05.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Apprentice
Liuna Laborers Union
12.2018 - 01.2022
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks
Warehouse Coordinator
Bridgestone Tires
06.2010 - 12.2018
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Coordinated receiving process and managed dock to efficiently unload trucks.
Education
No Degree - Business Administration
Ashford University
San Diego, CA05-2019
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Complaint resolution
- Diversity and inclusion
- Relationship building
- Invoice verification
- Client communication
- Task delegation
- Teamwork and collaboration
- Safety processes and procedures
- Call center operations
Accomplishments
- Collaborated with team of 4 in the development of AI Robotics within picking and staging.
- Documented and resolved shipping errors which led to a 28% decrease in discrepancies .
- Achieved 99% Receiving by completing same day turnaround with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Part Time Claims Representative
Safelite Auto
03.2022 - 05.2022
Regional Distribution Team Lead
Crescent Electric Supply
01.2022 - 02.2025
Apprentice
Liuna Laborers Union
12.2018 - 01.2022
Warehouse Coordinator
Bridgestone Tires
06.2010 - 12.2018
No Degree - Business Administration
Ashford University
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