Bobbi Ellis
Liberty township
Summary
Dedicated and professional, with extensive experience in administrative support, customer service, and financial services. Proven ability to handle sensitive information, maintain accurate records, and provide exceptional client relations in fast-paced environments. Well-equipped to excel in any role. Solid background in managing front desk operations and ensuring smooth visitor experiences. Contributed to efficient office operations through successful high-volume call management and appointment scheduling. Demonstrated organizational and communication skills to foster a welcoming environment for all.
Overview
13
13
years of professional experience
Work History
Office Manager
Linestar Group
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
PERSONAL CARE ASSISTANT
Family Caregiver
01.2019 - 01.2023
- Provided care and support to a family member, overseeing daily activities, managing medications, and ensuring their overall well-being with compassion and attentiveness
- Effectively coordinated medical appointments, maintained detailed records, and served as a reliable point of communication with healthcare providers to ensure seamless care and timely medical interventions
PERSONAL BANKER
Fifth Third Bank
01.2017 - 01.2019
- Consistently surpassed sales goals and contributed to significant business growth by leveraging in-depth expertise in banking services
- Provided tailored solutions to meet client needs, enhancing customer satisfaction and driving revenue
- Boosted online banking enrollments by designing and executing innovative pitching strategies
- Effectively communicated the benefits of digital solutions, resulting in increased customer adoption and streamlined banking experiences
BASELINE BANKER
U.S. Bank
01.2015 - 01.2017
- Served as a Subject Matter Expert on financial products, services, and policies, providing valuable insights and guidance to both customers and team members
- Delivered exceptional customer support by addressing inquiries and resolving issues with a focus on first-contact resolution, ensuring a seamless client experience and high satisfaction rates
- Partnered with team leaders to refine and enhance training programs for new hires, contributing to the development of a well-informed and skilled workforce
SERVICE TRAINER
Texas Roadhouse
01.2012 - 01.2016
- Conducted comprehensive training sessions for new service staff, equipping them with essential skills and knowledge to perform at a high level
- Fostered a collaborative and efficient work environment, resulting in improved team performance and seamless service delivery
Education
A.A.S. - Diagnostic Medical Sonography
Cincinnati State College
Cincinnati, OH01.2026
High School -
Fairfield Senior High School
Fairfield, OH01.2013
Skills
- Administrative support
- Customer service
- Financial services
- Managing sensitive information
- Maintaining accurate records
- Fostering client relationships
- Multitasking
- Problem-solving
- Team collaboration
- Organizational abilities
- Communication abilities
- Medical terminology
- Financial products
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
Personal Information
Date of Birth: 06/19/95
Hobbies and Interests
- Writing
- Public speaking
- Event planning
- Volunteering
- Reading
- Running
Timeline
Office Manager
Linestar Group
01.2024 - Current
PERSONAL CARE ASSISTANT
Family Caregiver
01.2019 - 01.2023
PERSONAL BANKER
Fifth Third Bank
01.2017 - 01.2019
BASELINE BANKER
U.S. Bank
01.2015 - 01.2017
SERVICE TRAINER
Texas Roadhouse
01.2012 - 01.2016
High School -
Fairfield Senior High School
A.A.S. - Diagnostic Medical Sonography
Cincinnati State College
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