Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Bobbi Gaillard

Summary

High-performing Payroll Administrator proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes. Detail-oriented Payroll Administrator with over 2 years of experience in data entry and record-keeping. Well-versed in tax and payroll laws. Experienced in new hire, termination and benefits orientation process.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tax Preparer (Seasonal)

Jackson Hewitt
02.2022 - Current
  • Proactively schedule and conduct meetings with clients to ensure accurate tax preparation
  • Advise clients on the tax preparation process, providing clear explanations and exceptional customer service
  • Prepare and submit error-free tax returns for clients, ensuring compliance with tax regulations
  • Handle all communications from clients and tax authorities in a professional and timely manner
  • Audit tax forms for completeness and accuracy, maintaining meticulous attention to detail
  • Provide future tax planning recommendations to clients, optimizing their financial outcomes
  • Expand the client base and secure repeat business through exceptional service and client relations.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.

Payroll Administrator

VA Epoxy
10.2019 - 12.2021
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using Dayforce and processed payroll to meet preset requirements.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Processed payroll garnishments such as tax liens and child support.
  • Managed payroll data entry and processing for10+ employees to comply with predetermined company guidelines.

Tutor

Upward Bound
09.2019 - 08.2021
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Paid Summer Intern

Wisconsin Black Historical Society
06.2019 - 07.2019
  • Performed meticulous cataloging and archiving of museum records utilizing Excel and PastPerfect 5.0
  • Contributed to enhancing the Museum's online presence by managing website editing using WordPress and HTML
  • Efficiently organized and managed office supplies, ensuring smooth operations
  • Maintained up-to-date office materials by overseeing updates and procurement.

Paid Summer Intern

City of Portsmouth Mariner Museum
06.2018 - 07.2018
  • Proficiently cataloged and archived relics using both written descriptions and Excel spreadsheets
  • Acquired expertise in the proper handling procedures of historical relics
  • Gained valuable knowledge about utilizing appropriate preservation resources for historical documentation.
  • Sorted and organized files, spreadsheets, and reports.
  • Enhanced team productivity by streamlining communication and collaboration during projects.

Education

Bachelor of Arts - History

Old Dominion University
Norfolk, VA

Skills

  • Organization skills
  • Relationship Building
  • Data Gathering
  • Client Communication
  • QuickBooks proficiency
  • Records Management
  • Regulatory Compliance
  • Payroll Processing
  • Accounting software mastery
  • Customer Service
  • Data Entry
  • Microsoft Excel proficiency

Accomplishments

  • Maintained 80% client retention rate year-over-year at Jackson Hewitt
  • Improved team efficiency by implementing key process adjustments.
  • Exceeded seasonal productivity objectives 3 times.
  • Achieved numerous recommendations from highly satisfied clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved cohesive standardization by introducing Dayforce for timekeeping tasks.

Certification

Microsoft Office Specialist 2013, Present, Certification obtain in Word and Powerpoint

Languages

Spanish
Professional Working

Timeline

Tax Preparer (Seasonal)

Jackson Hewitt
02.2022 - Current

Payroll Administrator

VA Epoxy
10.2019 - 12.2021

Tutor

Upward Bound
09.2019 - 08.2021

Paid Summer Intern

Wisconsin Black Historical Society
06.2019 - 07.2019

Paid Summer Intern

City of Portsmouth Mariner Museum
06.2018 - 07.2018

Bachelor of Arts - History

Old Dominion University

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Bobbi Gaillard