Bobbi Gerstenberg
Quakertown,PA
Summary
Dedicated direct support professional and veterinary assistant/receptionist with 20+ years of experience in client care coordination, records management, and appointment scheduling. Known for attention to detail, organized communication, and calm crisis support. Committed to delivering reliable care for people and animals.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Success Rehabilitation
Quakertown, Pennsylvania
09.2014 - 10.2021
- Assisted clients with daily living activities to promote independence in residential rehabilitation settings.
- Assisted with medication reminders and monitored client wellness throughout shifts.
- Administered medications according to the care plan and directions.
- Supported clients with meal preparation, hygiene, and household routines.
- Facilitated transportation for clients to appointments, programs, and community outings, enhancing their access to necessary services.
- Communicated client needs with nurses, supervisors, and family members.
- Recorded care notes and behavior changes in client files.
- Ensured a clean and organized environment to support client comfort and safety.
Veterinary Assistant/Receptionist
North Penn Animal Hospital
Lansdale, Pennsylvania
12.1999 - 08.2014
- Collected and communicated patient histories to veterinary technicians and doctors for informed care decisions.
- Monitored hospitalized pets and reported behavior changes to the clinical team.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications, and treatments prescribed by the veterinarian.
- Dispensed medications orally or topically as prescribed by the veterinarian.
- Restrain animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Provided detailed patient care instructions to pet owners.
- Released patients to owners with care directions from veterinary staff.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Answered phones and scheduled appointments for veterinary patients.
- Scheduled appointments for clients, customers, and other visitors.
- Checked in and checked out clients for exam visits.
- Processed payments and explained billing details to pet owners.
- Updated client records and patient information in hospital systems.
- Cleaned kennels, cages, and exam spaces using hospital sanitation procedures.
- Prepared charts and paperwork for daily hospital appointments.
- Managed reminder calls for vaccines, follow-ups, and routine care.
- Facilitated clear communication between technicians, veterinarians, and clients to ensure cohesive patient management. between technicians, veterinarians, and clients.
Education
High School Diploma -
Quakertown High School
Quakertown, PA06-2000
Certificate - Veterinary Assisting
Upper Bucks County Technical School
Perkasie, PA06-2000
Skills
- Client care coordination
- Case management
- Behavioral support
- Crisis intervention
- Attention to detail
- Client records
- Customer support
- Client relations
- Appointment scheduling
Timeline
Direct Support Professional
Success Rehabilitation
09.2014 - 10.2021
Veterinary Assistant/Receptionist
North Penn Animal Hospital
12.1999 - 08.2014
High School Diploma -
Quakertown High School
Certificate - Veterinary Assisting
Upper Bucks County Technical School