Bobbi Gonzales
Phoenix,AZ
Summary
Proven leader with a track record of driving business growth at General Metals Mfg And Supply, adept in operations management and fostering vendor relationships. Excelled in enhancing customer satisfaction and employee productivity, achieving significant improvements in efficiency and profitability. Skilled in leadership and team building, with a knack for implementing cost-saving strategies and sales team development.
Overview
12
12
years of professional experience
Work History
General Manager
General Metals Mfg And Supply
03.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Experience Manager
Michael's Arts & Crafts Store
05.2012 - 02.2015
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Education
High School Diploma - Basic Classes
North Canyon High School
Phoenix, AZSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Training and Development
- Customer Relations
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- Vendor relationships
- Purchasing
- Recruitment
- Expense Control
- Networking abilities
- Business Development
- Cost analysis and savings
- Sales expertise
- Advertising and marketing
- Vendor Sourcing
- Sales Team Development
- Loss Prevention
Timeline
General Manager
General Metals Mfg And Supply
03.2015 - Current
Customer Experience Manager
Michael's Arts & Crafts Store
05.2012 - 02.2015
High School Diploma - Basic Classes
North Canyon High School
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