Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Bobbi Helms

Wheeling,WV

Summary

Proactive and versatile professional recognized for exceptional problem-solving abilities, strong communication skills, and commitment to quality and compliance. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Specialist - Technical Consultant

AT&T Mobility
09.2022 - 09.2024
  • Provided sales teams with technical assistance and desktop support, ensuring excellent people skills for effective problem resolution
  • Implemented best practices in the use of tools and technologies related to sales
  • Solved technical issues by troubleshooting, resolving and documenting service tickets
  • Provided managers with reports on sales and Sales Force support request trends
  • Maintained positive working relationship with fellow staff and management

Sales Execution Lead

AT&T Mobility
02.2021 - 09.2022
  • Assisted in training new employees on product updates and procedures
  • Gathered and analyzed reports on data regarding sales forecasting
  • Managed and prioritized daily requests and projects
  • Produced market communications from market leadership
  • Created and hosted small group training courses, as well as weekly market blitzes
  • Resolved escalated customer issues in a timely manner

Business Client Solutions Executive

AT&T Mobility
08.2020 - 02.2021
  • Generated new business opportunities through networking, cold calling, and referrals, maintaining a healthy sales funnel
  • Utilized consultative selling skills to identify key trends, uncover customer needs, and leverage industry knowledge and applications to find and close opportunities
  • Delivered an extraordinary customer experience from sale to fulfillment, fostering relationships and networks with customers
  • Implemented effective follow-up processes to ensure customer satisfaction after the sale
  • Adhered strictly to company policies regarding ethical selling practices

Retail Store Manager

AT&T Mobility
07.2017 - 08.2020
  • Drove results for sales metrics with Business, Entertainment, Mobility, and overall growth of the company with daily huddles and biweekly meetings
  • Observed, documented, and coached RSCs on The Five Key Behaviors, Our Promises, and the Sales Process
  • Performed regular audits to ensure compliance with company standards
  • Monitored store performance metrics, including sales, profitability and customer service ratings
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service

Education

Business Management - Marketing

KAPLAN UNIVERSITY ONLINE
01-2012

High School Diploma -

JOHN MARSHALL HIGH SCHOOL
Glendale, WV
05-1993

Skills

  • Team Collaboration
  • Time Management
  • Dependable and reliable
  • Attention to Detail
  • Business reporting
  • Documentation Management
  • Technical communication
  • Proficient in [Software]

Certification

  • 2017 Charge Your Future Leadership Program
  • 2017 Leadership Self-Development Program
  • 2016 Management Development Program
  • 2015 Retail Management Development Program
  • 2014 Business Sales Certification

Accomplishments

  • 2023 Service Excellence Award
  • 2021 September National Biz Champion
  • 2021 Business Fast Start

References

References available upon request.

Timeline

Senior Specialist - Technical Consultant

AT&T Mobility
09.2022 - 09.2024

Sales Execution Lead

AT&T Mobility
02.2021 - 09.2022

Business Client Solutions Executive

AT&T Mobility
08.2020 - 02.2021

Retail Store Manager

AT&T Mobility
07.2017 - 08.2020

Business Management - Marketing

KAPLAN UNIVERSITY ONLINE

High School Diploma -

JOHN MARSHALL HIGH SCHOOL

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Bobbi Helms