High School Diploma -
Aiken
Cincinnati, OH
Bobbi Howard
Cincinnati,OH
Summary
Dynamic professional with extensive experience at Alpla, excelling in operational efficiency and team leadership. Proven track record in problem-solving and customer service, enhancing productivity and satisfaction. Skilled in machinery maintenance and training, fostering a collaborative environment that drives results. Committed to quality and safety, ensuring high standards in all operations.
Education
Work History
Maintenance Technician
Alpla
Florence Ky
2020 - 2025
- Conducted routine inspections and preventive maintenance on machinery to ensure operational efficiency.
- Troubleshot equipment malfunctions to minimize downtime and enhance productivity.
- Assisted in installation and repair of production line equipment, ensuring compliance with safety standards.
- Maintained accurate records of maintenance activities and repairs for tracking purposes.
- Collaborated with team members to optimize workflow and improve service response times.
- Trained new staff on safety protocols and proper usage of maintenance tools and machinery.
- Implemented best practices for equipment maintenance, reducing recurring issues significantly.
- Evaluated existing processes to identify opportunities for improvements in maintenance procedures.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
Machine Operator
Alpla
Florence, KY
2016 - 2017
- Operated production machinery to ensure efficient workflow and high-quality output.
- Monitored equipment performance, identifying and resolving issues promptly.
- Trained new operators on equipment use and safety protocols, fostering a knowledgeable workforce.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Manager
Alpla
Florence, KY
2017 - 2020
- Led team in optimizing production workflows and improving operational efficiency.
- Implemented quality control measures to enhance product reliability and customer satisfaction.
- Trained staff on safety protocols and best practices, fostering a culture of compliance.
- Developed strategies for inventory management, reducing waste and ensuring resource availability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Furniture Sales Lead
Big Lots
Cincinnati, OH
2011 - 2016
- Led team in achieving sales targets through effective merchandise presentation and customer engagement.
- Trained new employees on product knowledge and sales techniques to enhance customer experience.
- Developed promotional strategies to increase foot traffic and drive in-store sales initiatives.
- Analyzed customer feedback to identify trends and improve service delivery and product offerings.
- Implemented training sessions focused on best practices for customer service excellence among staff.
- Fostered a collaborative environment that encouraged teamwork and improved overall employee morale.
- Greeted customers and provided outstanding customer service.
- Conducted regular inventory checks to ensure product availability, leading to better stock management and reduced backorders.
- Developed rapport with customers through attentive listening and tailored recommendations, resulting in repeat business and customer satisfaction.
- Streamlined communication between sales team members by implementing weekly meetings to discuss performance goals, challenges faced, best practices shared among peers.
- Worked closely with management to develop sales strategies that aligned with company goals and increased overall department performance.
Supervisor
Ludlow Bromley Yacht Club
Ludlow Ky
2008 - 2011
- Supervised daily operations of yacht club facilities, ensuring compliance with safety standards and regulations.
- Trained and mentored staff on best practices for customer service and facility maintenance.
- Coordinated events and activities, enhancing member engagement and overall experience at the club.
- Oversaw scheduling of staff shifts, ensuring adequate coverage during peak times for member satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Skills
Teamwork and collaboration
Friendly, positive attitude
Customer service
Problem-solving
Attention to detail
Time management
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Timeline
Maintenance Technician
Alpla
2020 - 2025
Machine Operator
Alpla
2016 - 2017
Manager
Alpla
2017 - 2020
Furniture Sales Lead
Big Lots
2011 - 2016
Supervisor
Ludlow Bromley Yacht Club
2008 - 2011
High School Diploma -
Aiken