BOBBI JOHNSON
Denver,CO
Summary
Detail-oriented Administrative Specialist experienced supporting fast-paced environments, coordinating operations, managing documentation, and delivering exceptional internal and external customer service. Strong background in office management, scheduling, bookkeeping support, and cross-functional communication. Recognized for efficiency, accuracy, organization, and the ability to anticipate needs before they arise. Adept at managing multiple deadlines, maintaining a well-organized office environment, and supporting leadership teams with high-quality administrative work.
Overview
9
9
years of professional experience
Work History
Administrative Specialist II
Fehr & Peers
Denver, CO
10.2023 - Current
- Support office leadership and project managers with administrative coordination, documentation, and client deliverables.
- Manage scheduling, office operations, and event coordination to maintain workflow efficiency.
- Handle bookkeeping support, including accounts payable, petty cash reconciliation, and invoice processing.
- Coordinate with accounting teams to track project billing and ensure timely client invoicing.
- Provide logistical and organizational support for meetings, proposals, and corporate functions.
Closing Manager
HomeLight dba Accept.inc / Accept.inc
Denver, CO
08.2021 - 09.2023
- Managed all closing and post-closing activities, ensuring compliance with federal, state, and TRID regulations.
- Developed and implemented policies and procedures to improve efficiency and maintain audit readiness.
- Trained new hires on closing procedures, compliance standards, and system processes.
- Partnered with leadership and third-party vendors to support new product launches and ensure documentation accuracy.
- Oversaw pipeline management, monitored deadlines, and coordinated workflow between funding, processing, and underwriting teams.
Closing Manager
Stearns Lending / Gibraltar
Denver, CO
12.2020 - 08.2021
- Supervised closing, post-closing, and processing functions for high-volume loan pipelines.
- Ensured all loan documentation met investor and TRID compliance standards.
- Streamlined processes to reduce turnaround time and improve document accuracy.
- Acted as primary liaison between investors, internal departments, and clients to resolve discrepancies efficiently.
Closing/Funder
AmeriFirst Financial
Denver, CO
03.2019 - 12.2020
- Coordinated with loan officers, processors, and underwriters to prepare accurate and compliant closing packages.
- Reviewed title, disclosures, and loan documentation to ensure funding accuracy.
- Scheduled closings, confirmed wire details, and maintained strict compliance with investor requirements.
- Consistently met company performance goals for accuracy, productivity, and on-time delivery.
Closing Manager
US Mortgages
Denver, CO
05.2018 - 03.2019
- Managed daily closing operations, including document review, compliance validation, and pipeline oversight.
- Developed and implemented policies for TRID compliance and documentation accuracy.
- Supervised and trained closing and post-closing staff to ensure performance and consistency.
Closer / Funder / Processor / Modifications Underwriter
Urban Lending Solutions
Denver, CO
05.2017 - 11.2018
- Reviewed mortgage and modification documentation for compliance with FHA, Fannie Mae, and Freddie Mac requirements.
- Balanced HUD-1 and Closing Disclosure forms, verified funding data, and processed modifications.
- Partnered with underwriters to confirm documentation accuracy and regulatory compliance.
- Supported post-closing quality control and audit documentation preparation.
Education
Coursework Completed - Business Administration
University of Phoenix Online
Skills
- Office administration and support
- Calendar and schedule management
- Customer service and front desk operations
- Bookkeeping and accounts payable
- Document preparation and quality control
- Event and meeting coordination
- Vendor and facilities management
- Multi-department coordination
- Records and data management
- Microsoft Office Suite (Excel, Teams, SharePoint, Word)
- Adobe Acrobat Professional
- Process improvement and policy development
- Mortgage technology expertise (LOS ICE, Encompass, LoanLogics)
- Google Workspace proficiency
- Cloud-based file management
Websites
Professional Attributes
- Exceptional attention to detail and accuracy in documentation.
- Proven leadership in training, mentoring, and workflow management.
- Strong ability to multitask and perform under pressure in deadline-driven environments.
- Committed to maintaining high standards of compliance, quality, and professionalism.
Timeline
Administrative Specialist II
Fehr & Peers
10.2023 - Current
Closing Manager
HomeLight dba Accept.inc / Accept.inc
08.2021 - 09.2023
Closing Manager
Stearns Lending / Gibraltar
12.2020 - 08.2021
Closing/Funder
AmeriFirst Financial
03.2019 - 12.2020
Closing Manager
US Mortgages
05.2018 - 03.2019
Closer / Funder / Processor / Modifications Underwriter
Urban Lending Solutions
05.2017 - 11.2018
Coursework Completed - Business Administration
University of Phoenix Online