Bobbi Dearth

Southwest General Medical Center

07.2015 - Current

Enhanced patient satisfaction by optimizing check-in processes.
Managed insurance verification and eligibility checks to ensure accurate patient records and billing procedures.
Assisted patients with appointment scheduling, providing clear communication regarding services offered.
Worked alongside clinical staff to optimize patient access workflows, resulting in a substantial reduction in wait times.
Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
Responded to patient inquiries, delivering timely information and resolving issues effectively.
Trained new team members on systems and best practices for optimal patient access operations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.