Bobbi Jo Ryder
Carroll
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account manager
Paylocity
11.2021 - 03.2025
- Assisting with payroll needs and troubleshooting
- Troubleshooting system issues
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Assisting in configuring and processing all HR and Payroll needs
Lead Behavioral Health Tech
Integro Health Systems
06.2020 - 01.2021
- Assisted with training new BHT’s
- Scheduling and assigning techs to patients and units per shift
- Documenting client’s admission medical history
- Documenting client with their mental health treatment plan
- Lead client groups and daily meetings
- Carrying out assessments and other administrative tasks
- Maintaining client confidentiality
Investigations Specialist II
Uber
09.2018 - 06.2020
- Assisted lead trainer with new hire training classes
- Working with a team of investigators to meet customer needs
- Investigate customer photos
- Document customer interactions, experience, and police report
- Submitting JIRAS, Safe JIRAS and OP’s commanders
- Creating Bliss, Zendesk, Tools, Braintree, and Opera Database
Intake/Specialty Pharmacy Coordinator
McKesson
01.2018 - 09.2019
- Processing inbound medical documentation
- Obtaining legal documents and securing them
- Processing Prescriptions and sending them to special pharmacy
- Scheduling medication delivery in real time database
BHT/Schedule coordinator
Haven Horizons Hospital
06.2015 - 12.2018
- Scheduling all Behavioral Health Technician and RN for weekly shifts
- Documenting and reporting medical situations
- Intake patient coordinator - scheduling inbound patients and coordinating room, board, and meals
- Documenting information gathered upon intake arrival and daily patient routines
Client Relationship Specialist Team Lead
The Vanguard Group
10.2013 - 06.2015
- Ensuring Customer satisfaction with allocation financial profiles
- Listen, document, and provide guidance to help improve customer service
- Assisting with administrative tasks to help clients achieve their individual financial goals
Lead Customer Service Representative
Arizona Shuttle
06.2013 - 08.2014
- Scheduling and booking shuttle arrivals and departures at Phoenix Sky Harbor
- Overseeing inbound and outbound assets, while tracking the daily, monthly, and yearly revenue
- Providing updated monthly spreadsheets of progress to upper management
Dispatcher
Ace Parking
08.2010 - 06.2013
- Assisted with loading and dispatching taxi vehicles
- Handled 100+ customers per day
- Handled overseeing of 20+ cab drivers at a time and dispatching them in the correct order
In-Home Administrator
Visiting Angels
02.2003 - 01.2013
- Managed daily schedules and prioritizing based on needs
- Banking, scheduling, transporting, and assisting patients with everyday needs
- Created the caregiver schedules and payroll weekly
- Entered payroll information per caregiver’s hours per work and gas mileage included
Education
Associate of Science -
DeVry University
Phoenix, AZ06-2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Decision-making
- Time management
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Project management
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.
- Completed all quarterly payroll tax reconciliations, including 941s, FUTA and SUTA and annual W-2 filings.
- Implemented web-based human resources and time sheet system to minimize errors and cost while improving payroll efficiency.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Supervised team of 15+ staff members.
- Collaborated with team of 10-30 in the development of 100's of projects.
Certification
- Social Selling Index (SSI) Leaderboard Recognition – LinkedIn.
- CNA
- CMA
- BHT
- Client sensitivity training
Languages
English
Full Professional
Timeline
Account manager
Paylocity
11.2021 - 03.2025
Lead Behavioral Health Tech
Integro Health Systems
06.2020 - 01.2021
Investigations Specialist II
Uber
09.2018 - 06.2020
Intake/Specialty Pharmacy Coordinator
McKesson
01.2018 - 09.2019
BHT/Schedule coordinator
Haven Horizons Hospital
06.2015 - 12.2018
Client Relationship Specialist Team Lead
The Vanguard Group
10.2013 - 06.2015
Lead Customer Service Representative
Arizona Shuttle
06.2013 - 08.2014
Dispatcher
Ace Parking
08.2010 - 06.2013
In-Home Administrator
Visiting Angels
02.2003 - 01.2013
Associate of Science -
DeVry University
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