Bobbi Kelley
Brandon,SD
Summary
Strong communication and interpersonal skills; organized and efficient with deadlines; ability to multi-task and prioritize workloads; work well independently and with others; possess a positive and friendly attitude. Obtained 3.8 GPA in high school; president of student body and vice president of my senior class.
Overview
18
18
years of professional experience
Work History
Bar Manager
The Hideout LLC
01.2020 - 11.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Flooring Installer
Self-employed
01.2020 - 11.2024
- Installed various types of flooring materials, including laminate, tile, and carpet for diverse clientele.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout the installation process.
- Facilitated smoother project execution by maintaining clean and organized work area, minimizing disruptions to client's daily activities.
- Strengthened client relationships, providing maintenance tips and follow-up services to ensure satisfaction with installed flooring.
- Ensured timely completion of projects, coordinating with other contractors and managing installation timelines.
- Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
Office Manager
BEHAVIOR CARE SPECIALISTS
04.2018 - 06.2019
- Compiled monthly schedules for staff and clients
- Maintained client records
- Managed office and client budgets
- Organized office operations and procedures
- Handled parent inquiries and concerns
- Managed relationships with vendors and service providers
- Wrote/distributed memos to clients and their parents
- Maintained a safe working environment
- Ran direct session with clients when staffing not available
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Nanny
JACKIE FRIESEN
10.2016 - 04.2018
- Responsible for looking after her children
Dispatcher
ANTHONY P & L
05.2015 - 04.2016
- Dispatched and routed drivers
- Found and booked trailers and loads for the truck drivers
- Created, maintained and entered information into databases
- Answered multi-line phone system
- Operated office equipment
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Administrative Assistant
CAREERS UNLIMITED
11.2014 - 05.2015
- Greeted visitors and callers and handled their inquiries
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created, maintained and entered information into data bases
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled appointments
- Filled out new hire paperwork with new employees
- Performed payroll functions
- Prepared and distributed invoices for billing
Administrative Assistant
SIOUX EQUIPMENT
11.2013 - 07.2014
- Greeted visitors and callers and handled their inquiries
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Created, maintained and entered information into data bases
- Scheduled appointments
- Performed payroll functions
- Prepared and distributed invoices for billing
Pharmacy Technician
OMNICARE OF SD
06.2006 - 11.2013
- Received written prescriptions and verified that information was accurate and complete
- Mixed pharmaceutical preparations according to written prescription
- Added measured drugs to IV solutions under sterile conditions
- Facilitated with nurses and doctors about patient prescriptions
- Ordered medications and supplies
- Trained new employees
Education
High School Diploma -
West Central High
Hartford, SD05-1996
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
Timeline
Bar Manager
The Hideout LLC
01.2020 - 11.2024
Flooring Installer
Self-employed
01.2020 - 11.2024
Office Manager
BEHAVIOR CARE SPECIALISTS
04.2018 - 06.2019
Nanny
JACKIE FRIESEN
10.2016 - 04.2018
Dispatcher
ANTHONY P & L
05.2015 - 04.2016
Administrative Assistant
CAREERS UNLIMITED
11.2014 - 05.2015
Administrative Assistant
SIOUX EQUIPMENT
11.2013 - 07.2014
Pharmacy Technician
OMNICARE OF SD
06.2006 - 11.2013
High School Diploma -
West Central High
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