Summary
Overview
Work History
Education
Skills
Timeline
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ROBERTA (Bobbi) LAYTON

Crystal River,FL

Summary

Dynamic Branch Operations Administrator with a proven track record at Synergy Equipment, enhancing operational efficiency and fostering teamwork. Expert in inventory management and customer engagement, I successfully streamlined processes, reducing costs and improving service delivery. My strong communication skills and commitment to staff development have consistently driven team productivity and satisfaction.

Accounts receivable collections, accounts payable maintaining amazing customer satisfaction and support

Overview

18
18
years of professional experience

Work History

Branch Operations Administrator

Synergy Equipment
11.2015 - 10.2024
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Evaluated current operational practices and suggested improvement strategies.
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
  • Provided answers to customer questions via phone and email, typically within 1 hours.
  • Coordinated meetings for department both in office and remotely via Teams
  • Coordinated meetings for department both in office and remotely via phone,computer and teams.
  • Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
  • Supported sales team and branches by handling all administrative tasks.
  • Provided answers to customer questions via phone and email, typically within 1 hours.
  • Streamlined operations by implementing efficient processes and procedures for administrative tasks.
  • Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
  • Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
  • Motivated and trained employees to maximize team productivity.
  • Assisted with documenting key processes and procedures and security protocols.
  • Coordinated large-scale events or conferences involving multiple stakeholders both internally and externally for successful outcomes.
  • Assisted in the development of strategic plans for business growth while maintaining a focus on operational efficiency.
  • Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company'product offerings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Pioneered mentorship program, fostering professional growth and development.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed job-specific competencies and performance standards.
  • Worked with vendors to customize courseware to accommodate business needs.

Parts Manager

Trekker Tractor
02.2013 - 11.2015
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and service department for use in repairing Heavy equipment and other Construction equipment.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Supervised and trained staff on product knowledge and customer service.
  • Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
  • Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
  • Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
  • Managed a team of technicians, providing training and support to improve their performance and productivity.
  • Fostered culture of continuous improvement, leading to streamlined operations and better teamwork.
  • Developed customer loyalty program that increased repeat business by offering discounts on future purchases.
  • Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
  • Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
  • Enhanced parts identification accuracy with adoption of sophisticated cataloging system, minimizing errors.
  • Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
  • Leveraged data analytics to predict parts demand more accurately, aligning inventory levels with customer needs.
  • Enhanced team productivity with regular training sessions on new inventory management software and techniques.
  • Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
  • Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
  • Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
  • Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
  • Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
  • Introduced comprehensive training program for new staff, significantly reducing learning curve and enhancing operational efficiency.
  • Initiated recycling program for unused parts, demonstrating commitment to sustainability and cost control.
  • Established preventive maintenance schedule for warehouse equipment, reducing downtime and maintaining productivity.
  • Implemented barcode system for tracking parts from receipt to issuance, substantially decreasing inventory discrepancies.
  • Implemented feedback system for customers to report issues with parts, enabling quick resolution and improving product quality.
  • Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Prepared detailed project estimates and reports for management review.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used computer software to design construction plans and perform calculations.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Collaborated with structural engineers to evaluate structural integrity of projects.
  • Developed and implemented construction plans according to client specifications and expectations.
  • Led design and development of residential and commercial buildings.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.

Parts Manager

Great Southern Construction
05.2006 - 08.2013
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Ordered parts for customers, repair shops and service department for use in construction and other equipment.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.

Education

High School Diploma -

Mansfield Senior High
Mansfield, OH
06-1977

Skills

  • Verbal and written communication
  • Customer engagement
  • Customer support
  • Staff training
  • Scheduling coordination
  • Policy enforcement
  • Telephone etiquette
  • Staff support
  • Inventory oversight
  • Logistics management
  • Meeting coordination
  • Warehouse operations
  • Customer relations
  • Management
  • Customer relationship development
  • Operational planning
  • Operations management
  • Safety oversight
  • Task delegation
  • Staff supervision
  • Quality assurance
  • Performance monitoring
  • Compliance management
  • Financial administration
  • Budget administration
  • Budgeting and cost control strategies
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Operational efficiency
  • Self motivation
  • Inventory tracking and management
  • Professionalism

Timeline

Branch Operations Administrator

Synergy Equipment
11.2015 - 10.2024

Parts Manager

Trekker Tractor
02.2013 - 11.2015

Parts Manager

Great Southern Construction
05.2006 - 08.2013

High School Diploma -

Mansfield Senior High

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ROBERTA (Bobbi) LAYTON