Bobbi Lee
Summary
Dynamic leader with a proven track record at Guatemala Creations and Copper Canyon Academy, enhancing customer satisfaction and operational efficiency. Expert in small business operations and relationship building, I excel in verbal and written communication, driving significant improvements in service delivery and team performance. Skilled in negotiating and fostering client relationships, my approach significantly boosts retention and profitability.
Overview
51
51
years of professional experience
Work History
Owner
Guatemala Creations
01.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Cosmetologist
Self-employed
01.1974 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
Residential Director
Copper Canyon Academy
09.2000 - 01.2008
- Increased resident satisfaction through effective communication and timely response to concerns or issues raised.
- Cultivated a culture of respect, dignity, and inclusivity throughout the residential community.
- Managed a team of staff members, providing ongoing training, support, and performance evaluations for continuous improvement.
- Launched efforts towards sustainable practices within the facility, reducing overall environmental impact while maintaining high-quality service delivery.
- Promoted a positive team environment by fostering open communication, collaboration, and professional growth among staff members.
- Facilitated regular staff meetings to discuss progress updates, challenges faced, and potential solutions for ongoing success in the program.
- Collaborated with multidisciplinary teams to ensure comprehensive support was provided for each resident''s unique needs.
- Improved residential program quality by developing and implementing innovative program strategies.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
CNA
Yavapai County Health Department
01.1994 - 07.2006
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Course of Study 24 Months Test Before License - Beauty Industry
Pagans School of Cosmetology
Corvallis Oregon01-1974
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Accomplishments
I have experience in many areas of Life. I completed my Hairdressing Course at the top of my class. This career taught me to become a good listener. I excelled in my field. Becoming hairdresser of the year in 1992.
I was a caregiver for my Quadriplegic partner for 12 years. I was employed by the health department. attending continuing education for excellence in care.
I worked with troubled teen for 8 years. I started as a support care staff in a residential environment.
I worked with passion in this position. I worked my way to Residential Director and a Transition parent.
I left in 2008 to have the experience of travel and work. My partner and I started our own business exporting goods from Guatemala. We worked with the Maya culture closely, living in Guatemala for 3 years, working the business with great growth until my partners death in 2018. I found I could not continue. I am retired. I find I still have things to learn.
Languages
English
Native or Bilingual
Timeline
Owner
Guatemala Creations
01.2008 - Current
Residential Director
Copper Canyon Academy
09.2000 - 01.2008
CNA
Yavapai County Health Department
01.1994 - 07.2006
Cosmetologist
Self-employed
01.1974 - Current
Course of Study 24 Months Test Before License - Beauty Industry
Pagans School of Cosmetology
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