Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Bobbi McCoy

Bushnell,Sumter

Summary

Dynamic Guest Service Representative with a proven track record, excelling in customer service satisfaction. Leveraged strong communication skills to enhance guest experiences, resulting in increased loyalty.


Proficient in several reservation software programs and can adept at multitasking in high-pressure environments, consistently delivering exceptional service. Able to multi-task with extensive experience in fielding inbound calls from prospective guests/clients.


Knowledgeable in several Reservations Software with a solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.



Overview

25
25
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Nashville Shores
02.2025 - 09.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.


  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.

Guest Service Representative

Hayward Koa
03.2024 - 10.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.


  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.


  • Conducted regular inventory checks of front desk supplies to prevent shortages.
  • Maintained high level of professionalism and discretion when dealing with guests.


  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Assisted guests with variety of services and local attraction information.
  • Maintained accurate and up-to-date records of guest information.
  • Provided accurate information regarding local attractions, restaurants and activities.

Guest Service Representative

Hilton Head National RV Resort
04.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Client Service Representative

Crossley Shear Wealth Management, LLC
08.2016 - 09.2019
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding client service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Increased client retention rates through personalized follow-ups and timely resolution of concerns.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members. Head of scheduling quarterly meetings with a more than 300 client base.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved client inquiries and complaints quickly.
  • Followed up with clients about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective clients.
  • Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Court Stenographer

On the Record Reporting, LLC
06.2000 - 07.2016
  • Ensured seamless communication between all parties involved in legal proceedings through accurate real-time transcription services.
  • Maintained confidentiality of sensitive information while handling high-stakes legal cases and documents.
  • Supported the judicial process through the timely provision of certified copies of transcripts upon request from legal professionals.
  • Stayed current with industry advancements by attending professional development courses and seminars on stenography technology and best practices.
  • Reduced administrative tasks for judges by ensuring prompt delivery of complete trial records within specified timeframes.
  • Played a vital role in upholding the integrity of the judicial system by maintaining an unbiased stance and ensuring impartiality throughout all court proceedings.
  • Increased accuracy of court records by thoroughly proofreading and editing transcripts before submission.
  • Facilitated efficient communication between non-English speaking participants and the court through collaboration with interpreters during multilingual proceedings.
  • Improved overall courtroom experience for participants by maintaining a professional demeanor and staying focused on capturing every detail during proceedings.
  • Expedited transcript delivery for high-profile cases by prioritizing workloads and meeting strict deadlines.
  • Produced written transcripts of verbal communications.
  • Utilized stenography machinery, audio, and visual devices and specialty equipment to record legal transcripts.
  • Conducted transcription for legal proceedings, public service events and corporate meetings.
  • Marked exhibits introduced into evidence for identification and incorporated into prepared transcripts.
  • Produced transcripts for court personnel, legal professionals and general public.
  • Took verbatim notes of testimony in administrative proceedings using stenotype or voice writing.

Education

No Degree - Stenography

Institute of Legal And Medical, LLC
Melbourne, FL

DECA

Rockledge High School
Rockledge, FL

Florida Notary
Brevard County, Fl

No Degree - Loan Signing Agent

National Notary Association
Online
02-2022

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Financial transactions
  • Data entry proficiency
  • Information protection
  • Inventory monitoring
  • Campground software expertise
  • Verbal and written communication
  • Cash handling experience
  • Guest experiences
  • Office support
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Calendar and scheduling software
  • Problem-solving abilities
  • Time management
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Office administration
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • Conflict resolution

Accomplishments

  • Boosted sales from last year's quotas by promptly fielding incoming calls for future reservation bookings in a timely fashion.
  • Cultivated strong customer relationships by transparently addressing data loss following a software update, with team collaboration, managed the secure reentry of critical information for thousands or accounts.
  • Directed the inventory, sorting, and safe storage of an estimated 400 toys, several priceless antiques of Hess Semi Trucks, documenting with photos to ensure donations reached their final destination by inventorying and storing in a safe environment until they were retrieved by the volunteers of Toys for Tots.
  • Managed sensitive client relations by providing support and assistance during a difficult time, including drafting a personal obituary for a deceased client to honor their legacy and alleviate a family burden.

Affiliations

Member of Moose International since 4/30/2013

Member of the National Notary Association since 2/21/2022

Certification

Loan Signing Agent with the National Notary Association and Florida Commissioned Notary

Timeline

Guest Service Representative

Nashville Shores
02.2025 - 09.2025

Guest Service Representative

Hayward Koa
03.2024 - 10.2024

Guest Service Representative

Hilton Head National RV Resort
04.2023 - 03.2024

Client Service Representative

Crossley Shear Wealth Management, LLC
08.2016 - 09.2019

Court Stenographer

On the Record Reporting, LLC
06.2000 - 07.2016

No Degree - Stenography

Institute of Legal And Medical, LLC

DECA

Rockledge High School

Florida Notary

No Degree - Loan Signing Agent

National Notary Association

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Bobbi McCoy