Bobbi McFarland
Arlington
Summary
Efficient Customer Service Team Member known for my friendly and outgoing personality. Strong communication skills, active listening skills, and problem solving skills. Ability to learn quickly.
I have 25 plus years of customer service experience working in the financial field prior to retiring in 2015.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
University Of Washington, Seattle
Seattle
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Greeted customers and provided prompt, courteous service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Ensured compliance with company policies and regulations at all times.
- Resolved customer complaints in a timely manner.
- Answered customer inquiries with courtesy and accuracy.
Education
High School Diploma -
Marysville-Pilchuck High School
Marysville, WA06-1976
General Studies
Everett Community College
Everett, WAHealth And Physical Fitness
Washington State University
Pullman, WASkills
- Strong Customer Service skills
- Friendly and outgoing personality
- Strong desire to assure people have a positive experience
- Ability to diffuse problem situations
- Dependable
- Team player
Affiliations
- Avid hiker
- Skiing
- Camping
- Gardening
- Longtime supporter for Seattle sports
Timeline
Customer Service Team Member
University Of Washington, Seattle
09.2023 - Current
High School Diploma -
Marysville-Pilchuck High School
General Studies
Everett Community College
Health And Physical Fitness
Washington State University