Passionate people driven leader with dedication to partnering with coworkers to promote an engaged, empowering work culture to drive sales and productivity. Documented strengths in creativity, results, and long lasting business relationships in dynamic, fast-paced settings.
Salary Manager in charge of overseeing any and all day to day operations such as closing, opening, ordering, invoices, payroll, hiring, training, prepping, cooking and guest satisfaction
Top EZ Catering in Market- present
Senior Manager/Proprietor duties- Jan/present
Increased sales and lower food costs and comps- 2022/present
Continually increasing Google and guest satisfaction reviews
Top in hiring and retaining employees- 2021/present
Front of House, Kitchen Manager and Flex Manager experience
Shift Manager responsible for guest satisfaction, employee productivity, food quality and timeliness,and all operations Foh
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Lead ATM teller in charge of balancing funds, day to day cash handling, financial problem solving, and overall customer care
Created a memorable dining experience to make each guests day better through tailored and professional service
Closed/opened the bar, cleaning, training, creating a fun environment with fast cocktails and service with a smile
Increased profitability by making profound connections with guests to turn them into returning regular customers
A No Rules Just Right attitude! Going above and beyond for each guest
Skilled in upselling and knowledgeable with all menu items
Duties included running food, cleaning, prepping, stocking, managing three table section and/or entire bar
Togo duties included over the phone order taking, prepping, stocking and organizing large orders for pickup or delivery
Expertly managed multiple tables and togo orders at the same time all while giving great customer service to guests
Maintained a clean and organized work environment for efficiency
Increased sales with upselling menu items and growing customer relationships
In charge of delivering a great dining experience to each and every guest. Responsible for answering calls, preparing togo orders, cash handling, prepping and cooking when necessary
Worked with Posi system to place orders and manage bills
In charge of the first and last impression and making an impact on every guest that walks in the door
Responsibilities included managing large parties and problem solving using a seating chart, Phone interactions, cash handling and order taking
Communication Skills
18years of Customer Service
5 years Management
Sales and Marketing
Inventory and ordering
Acting/Filming experience
Food safety
Cooking
Conflict Management
Serving/Bartending/To-go Knowledge
Catering
Labor and food cost control