Bobbi Patchin

Worked in the Government and Aerospace division of New Breed. New Breed Logistics is a third party logistics services provider focused on technology-driven solutions to complex logistics requirements. Many of the world's leading organizations rely on New Breed to provide innovative solutions to differentiate themselves within their industries.

• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Monitored and tracked campaigns to determine effectiveness and future changes.
• Maintained client files with sales contracts, records of client interactions, client notes and other information.
• Developed new employees and on-going performance assessment of current employees.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Currently working in the Government and Aerospace division of New Breed. New Breed Logistics is a third party logistics services provider focused on technology-driven solutions to complex logistics requirements. Many of the world's leading organizations rely on New Breed to provide innovative solutions to differentiate themselves within their industries.

• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Serve as Program Manager of Aft and Mid section production on the 787 Dreamliner. Ensure the availability of up-to-date BOM’s by proactively managing all evolving configuration changes.

• Monitored incoming contracts and service agreements for correct pricing and information.
• Coordinated changes to agreement which might occur during contract lifetime.
• Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
• Guided the efforts of 5 professionals providing customer account data entry. Served as primary liaison to customer while providing overall management of projects focused on eliminating production backlogs. Worked in close collaboration with more than 10 customers to develop production schedulers aligned with their delivery needs. Drove continuous improvement in production process and schedule planning to ensure timely, proactive, and high-quality account management aligned with the changing needs of the customer.
  Set the stage for a culture that embraced change. Created and initiated a Change Management process still in use today.
  Dramatically improved Purchase Order management. Eliminated manual filing by implementing a scanning procedure that enabled electronic PO archiving.
  Saved a key customer. Improved on-time delivery from 52% to 92%.; Overhaul and Repair facility for the aerospace industry.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Help customers understand coverage and services to customers during service, account management and order calls.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.