Bobbi Quigley

Stocked shelves, cashiered, cleaned and organized the store, great customer service.

• Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
• Training of new security professionals.
• Observed departing personnel to reduce unauthorized removal of property.
• Supervised team of 3 security personnel during shift.
• Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
• Kept team compliant with security protocols and appearance standards.

• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Streamlined opening and closing procedures as integral member of store staff.
• Managed customer needs and delegated tasks to employees for optimal coverage.
• Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
• Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Demonstrated commitment to public safety by patrolling events and well-populated establishments.
• Monitored property and investigated areas of suspicion.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Supervised grounds, employee entrances and exits and security officers on duty.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Established company-wide security best practices and protocols to mitigate risk of data breach.
• Performed guard duties by making judgment decisions within proper policy and procedures.
• Screened incoming employees, personal belongings and shipments for security concerns.
• Monitored video surveillance feed and system alerts for suspicious activity.

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed strong rapport with customers and created positive impression of business.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Collected and authorized payments of guests.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Performed cash, card and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.
• Operated cash register to record transactions accurately and efficiently.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Rotated merchandise and displays to feature new products and promotions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
• Devised processes to boost long-term business success and increase profit levels.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Developed empowering employee culture focused on equipping employees to independently meet customer needs.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Communicated with managers of other departments to maintain transparency.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Achieved perfect attendance and on-time record.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.