Bobbi Ryan
Colorado Springs
Summary
Dynamic Department Manager at Lowe's Home Improvement with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in staff management and team leadership, I foster collaborative environments and implement best practices to drive performance improvements. Committed to developing talent and achieving company objectives through effective communication and strategic project management.
Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Department Manager
Lowe's Home Improvement
03.2012 - 12.2025
- Assisted in daily operations, learning core departmental processes and safety protocols.
- Supported team members with routine tasks, ensuring consistency in service delivery.
- Adapted quickly to new tools and systems, enhancing workflow efficiency within the department.
- Provided support during training sessions, fostering a collaborative environment for team development.
- Engaged with customers to gather feedback, contributing to improved service strategies.
- Maintained accurate records of departmental activities, reinforcing accountability and transparency.
- Collaborated with cross-functional teams to streamline communication and enhance operational flow.
- Researched best practices in department management, applying insights to improve task execution.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
Associate of Arts - Business Management
Fullerton State
Anaheim, CA05-1982
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Order management
- Staff development
- Employee performance evaluation
- Operations management
- Project management
- Team development
Accomplishments
- Achieved top sales in the district through effectively helping with developing a strong contractor base.
- Achieved corporate recognition by completing operational deadlines with accuracy and efficiency.
- Documented and resolved operational issues surrounding delivering results to our customer base which led to repeat contracts for business growth.
Certification
- Customer Service Training
- Licensed Equipment Driver
- CM - Certified Manager Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
Lowe's Home Improvement
03.2012 - 12.2025
Associate of Arts - Business Management
Fullerton State
Top Performer for Delivering Results
I ran Front End Operations for 10 years. I developed a team of loyal associates and continued their growth and skill base with ongoing training. This lead to exceptional customer service and a high retention of associates. The last 3 years, I have managed the PRO desk. This desk has an expectation of 30% of store sales. For the store to achieve goals, my desk had to accomplish this. We easily surpassed goals every year, I grew the top desk in the district. Contractor base grew and bigger projects continued to come our way. I achieved this through project research, product knowledge and constant follow up. I treated the contractors with the respect and professionalism needed to build a loyal base.