Bobbi Stevenson
New Braunfels
Summary
Accomplished Retail Manager and Shift Leader at Cracker Barrel Old Country Store, adept in operations management and customer service excellence. Demonstrated leadership in staff training, achieving sales goals, and enhancing customer satisfaction. Skilled in POS system operation and team motivation, with a proven track record of fostering a positive and productive work environment.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
16
16
years of professional experience
Work History
Shift Leader
Cracker Barrel Old Country
07.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Retail Manager
Cracker Barrel Old County Store
02.2009 - 07.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
High School Diploma -
Killeen High School
Killeen, TX05-1993
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team collaboration and leadership
- Staff training and development
- Goal setting and tracking
- Motivational leadership
- POS system operation
- Safety processes and procedures
- Inventory counts
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Role modeling
- Operations management
- OSHA regulations compliance
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Teamwork and collaboration
Timeline
Shift Leader
Cracker Barrel Old Country
07.2024 - Current
Retail Manager
Cracker Barrel Old County Store
02.2009 - 07.2024
High School Diploma -
Killeen High School
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