Bobbi Stewart
Salem,MO
Summary
Have worked in customer service basically on all my jobs.
I've worked from fast food crew personal, to management. I've always enjoyed helping others in one or the other. I consider myself a people person,I'm smart,witty and intelligent.
Overview
11
11
years of professional experience
Work History
In Home Care Giver
Disabled Citizens Alliance For Independence
01.2008 - 12.2013
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Administered medication as directed by physician.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided transportation and appointments management.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Restaurant Shift Manager
Hardees Resturamt
03.2004 - 10.2008
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
Receptionist
H&R Block
11.2002 - 04.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor Of Applied Science - Psychology
Southwest Baptist University
Bolivar, MO12.2007
Skills
- Cooking
- Cleaning and sanitizing
- Compassionate Caregiving
- Transportation Services
- First aid and safety
- Housekeeping tasks
- Meal Planning
- Client Confidentiality
- Patient Care
- Mobility support
- Dementia Care
- Progress Documentation
- Alzheimer's Care
- Meal Preparation
- Diabetes management
- Care Plan Management
- Seizure Management
- Laundry assistance
- Nutrition monitoring
- Family CommunicationxI
Timeline
In Home Care Giver
Disabled Citizens Alliance For Independence
01.2008 - 12.2013
Restaurant Shift Manager
Hardees Resturamt
03.2004 - 10.2008
Receptionist
H&R Block
11.2002 - 04.2003
Bachelor Of Applied Science - Psychology
Southwest Baptist University
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