Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bobbi Turcotte

Reno,NV

Summary

Versatile professional with experience in customer service, childcare, and administrative roles. Skilled in communication, maintaining organized environments, and adapting to high-stress situations. Proficient in Microsoft Office and QuickBooks with experience in teaching and customer support.

Overview

9
9
years of professional experience

Work History

Stay at Home Mom

Stay At Home Mom
Reno, NV
09.2022 - Current
  • Managed household errands and other essential duties.
  • I took care of my children's wants and needs throughout the day.
  • Took care of daily chores

Preschool Teacher

Little Hands Preschool
Reno, NV
06.2022 - 09.2022
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Attended professional development workshops to stay current on educational trends.
  • Taught children foundational skills in colors, shapes and letters.
  • Observed children to record development.

Call Center Representative

Prominence Health Plan
Reno, NV
04.2021 - 06.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Application Processor

Central Dispatch
Reno, NV
04.2020 - 03.2021
  • Processed incoming applications and ensured that all information was properly entered into the system.
  • Updated customer information in the database accurately.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
  • Maintained expert knowledge of client company products and services and equipped callers on team to successfully address of customer questions.

Preschool Teacher

A Childs World
Sparks, NV
06.2019 - 03.2020
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Provided guidance regarding nutrition and healthy habits during snack time.
  • Collaborated with fellow teachers on various projects related to curriculum design and implementation.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Observed children to record development.

Sales Associate

Kipling-VF
Livermore, CA
10.2015 - 05.2019
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Office Administrative Assistant

Antioch Building Material
Pittsburg, CA
01.2017 - 04.2019
  • Collected data from various sources to create accurate financial statements on a monthly basis.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Provided administrative support to multiple departments within the organization.
  • Responded promptly to customer inquiries via email or phone.
  • Directed clients and guests to correct departments, rooms, and staff members.

Education

High School Diploma -

Independence High Shcool
Brentwood, CA
06-2016

Skills

  • Social skill building
  • Time Management and Organization
  • Administrative support
  • Conflict Resolution and Problem Solving
  • Microsoft outlook
  • Call center software
  • Call center operations knowledge
  • Typing and 10-key entry
  • Typing 45 to 50 words per minute
  • Multi-line phone systems

References

References available upon request.

Timeline

Stay at Home Mom

Stay At Home Mom
09.2022 - Current

Preschool Teacher

Little Hands Preschool
06.2022 - 09.2022

Call Center Representative

Prominence Health Plan
04.2021 - 06.2022

Application Processor

Central Dispatch
04.2020 - 03.2021

Preschool Teacher

A Childs World
06.2019 - 03.2020

Office Administrative Assistant

Antioch Building Material
01.2017 - 04.2019

Sales Associate

Kipling-VF
10.2015 - 05.2019

High School Diploma -

Independence High Shcool
Bobbi Turcotte