Bobbi Welch
Portland,Oregon
Summary
Dependable Product and Recipe Specialist with a track record of flexibility, cooperation, attention to detail and a positive and grown centered mindset. Seeking to advance into a position that allows me to expand my role and to continue to contribute to my team and to the company as a whole in a positive way by utilizing my unique set of skills acquired through my professional and educational training.
Overview
18
18
years of professional experience
Work History
Product and Recipe Specialist
Bob’s Red Mill Natural Foods
Portland, Oregon
01.2014 - Current
- Assists team members and customers with a broad range of product inquiries, drawing upon extensive knowledge in baking, cooking, and food science.
- Conducts daily troubleshooting calls with customers, providing practical solutions for baking and cooking issues within tight timeframes.
- Inputs recipes in Genesis system to retrieve nutritional data for departmental use and customer inquiries
- Assists in obtaining customer documents and maintaining current filings and certifications.
- Collaborates with various departments to enhance customer satisfaction
- Manages organization and upkeep of daily product files for efficient use by Customer Service Department
- Manages the moderation of the website through TurnTo, overseeing customer content platform operations including question response, rating and review moderation, community Q&A, and comment management.
- Supporting on-site Receptionist duties weekly.
- Communicating customer feedback to identify areas of improvement regarding product recipes.
- Participates in ongoing training and compliance activities.
- Leverages specialized knowledge to act as subject matter expert within organization.
Wellness department Buyer and Merchandiser
Food Front Cooperative
Portland, Oregon
01.2011 - 01.2014
- Managed all aspects of product inventory, including ordering, receiving, and organization
- Provided consistently positive customer experiences by actively engaging and communicating with customers throughout the day.
- Worked independently to successfully complete a diverse range of tasks in a timely and efficient manner.
- Managed extensive data entry and invoice organization while collaborating with Marketing and Pricing departments to coordinate in-store projects and promotions.
Bakery Production Worker
Random Order Bakery and Coffeehouse
Portland, Oregon
01.2010 - 01.2011
- Prepared and baked high quality pies, cookies, muffins, and pastries (conventional and gluten-free) from scratch with timeliness in a fast-paced café located in the Alberta Arts district.
- Worked morning and evening shifts, operating independently at a commissary to produce pies and handle large-batch food preparation for the main café. Delivered finished items.
- Maintained cleanliness of equipment and work area.
- Collaborated in synchronizing and maintaining finished baked goods production and flow with team members.
Bakery Production Worker
Bridgeport Brewpub and Bakery
Portland, Oregon
01.2006 - 01.2010
- Assisted with dessert preparation, plating, and menu planning for both daily restaurant operations and off-site events
- Learned and rotated through all positions in bakery: from-scratch dessert production, banquet production, and bread baking for high-volume restaurant
- Conducted regular inventory, producing high quality, handmade items alone and collaboratively within a fast-paced open kitchen environment.
Education
Certificate of Nutrition, Health, and Wellness -
Linfield University
Child and Family Studies -
Portland State University
Associate of Applied Science Degree -
Portland Community College
Certificate of Completion from Baking and Patisserie Program -
Scottsdale Culinary Institute
Skills
- Extensive knowledge of Baking and Patisserie with an emphasis on gluten free and grain free ingredients and baking
- Documentation Management
- Attention to Detail
- Adaptability and Flexibility
- Extensive knowledge of Bob’s Red Mill product line
- Well rounded knowledge of nutrition, specialty diets, and trends
- Excellent written and verbal communication skills
- Familiarity with ESHA/Genisis (nutritional analysis software) and supplemental nutritional websites like Cronometer and Food Data Central
- Working knowledge of documents and certifications needed for wholesale food service businesses
- Excellent customer service skills and ability to troubleshoot and problem solve with difficult situations
- Organized and capable of adapting to varying environments
- Energetic and motivated, and able to work efficiently both alone and within a team
- Willingness and eagerness to learn and expand upon my knowledge and training particularly in regard to interdepartmental workings
References
Personal References Available Upon Request
Timeline
Product and Recipe Specialist
Bob’s Red Mill Natural Foods
01.2014 - Current
Wellness department Buyer and Merchandiser
Food Front Cooperative
01.2011 - 01.2014
Bakery Production Worker
Random Order Bakery and Coffeehouse
01.2010 - 01.2011
Bakery Production Worker
Bridgeport Brewpub and Bakery
01.2006 - 01.2010
Certificate of Nutrition, Health, and Wellness -
Linfield University
Child and Family Studies -
Portland State University
Associate of Applied Science Degree -
Portland Community College
Certificate of Completion from Baking and Patisserie Program -
Scottsdale Culinary Institute
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