Bobbie Abernathy
University City,Missouri
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Senior Customer Support Specialist
Enterprise Rent-A-Car
09.2006 - Current
- Reduced average call handling time through effective problem-solving techniques and efficient communication skills.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Resolved challenging cases diplomatically while maintaining professionalism, and preserving brand reputation with customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Education
High School Diploma -
University City Sr. High School
University City, MO05.
Skills
- Sales Support
- Complaint resolution
- Data Entry
- Account updating
- Product Knowledge
- Active Listening
- Problem-solving abilities
- Multi-line phone talent
- Conflict Resolution
- Call Center Operations
- Customer Service
Timeline
Senior Customer Support Specialist
Enterprise Rent-A-Car
09.2006 - Current
High School Diploma -
University City Sr. High School
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