Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bobbie Archer

Shelbyville,TN

Summary

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

14
14
years of professional experience

Work History

General Manager

Jiffy Lube
Nashville, TN
05.2023 - 08.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of services performed.
  • Performed oil changes on vehicles according to manufacturer specifications and customer requirements.
  • Checked fluid levels, replaced filters, and topped off fluids as necessary.
  • Inspected vehicle components such as brakes, tires, suspension systems, and steering mechanisms.
  • Repaired or replaced worn or broken parts such as hoses, belts, and spark plugs.
  • Explained the services performed to customers and answered their questions regarding maintenance of their vehicles.
  • Followed safety protocols including proper handling of hazardous materials in accordance with company regulations.
  • Recommended additional repairs or services based on customer needs.
  • Provided estimates for labor costs associated with oil changes and other services.
  • Reviewed repair orders to ensure accuracy of information related to completed repairs.
  • Verified that all documentation was complete prior to returning the vehicle to the customer.
  • Assisted other technicians in completing complex tasks during oil changes.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.

Assistant Manager

Jiffy Lube International
Nashville, TN
11.2021 - 09.2022
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Cleaned engine parts and applied anti-corrosion materials when necessary.
  • Provided estimates for labor costs associated with oil changes and other services.
  • Confirmed customer satisfaction by providing a walk around inspection prior to releasing the vehicle.
  • Adhered to environmental policies when disposing of used motor oils and other waste materials.
  • Assisted other technicians in completing complex tasks during oil changes.
  • Reviewed repair orders to ensure accuracy of information related to completed repairs.
  • Performed oil changes on vehicles according to manufacturer specifications and customer requirements.
  • Checked fluid levels, replaced filters, and topped off fluids as necessary.
  • Repaired or replaced worn or broken parts such as hoses, belts, and spark plugs.
  • Recommended additional repairs or services based on customer needs.
  • Communicated effectively with customers regarding their service requests.
  • Ensured all tools were properly stored after use for safety purposes.
  • Diagnosed problems with engines using computerized diagnostic equipment.
  • Inspected vehicle components such as brakes, tires, suspension systems, and steering mechanisms.
  • Maintained an organized work area that was free from hazardous materials.

Housekeeper

Dorman
Portland, TN
07.2019 - 05.2020
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.

Seasonal Worker-Over 10 Years for Holidays

Macys Logistics
Portland, TN
11.2010 - 02.2020
  • Organized merchandise on shelves according to product code or type.
  • Stocked shelves with new merchandise as it arrived in the warehouse.
  • Prepared orders for shipment by packing them securely and labeling them correctly.
  • Followed safety procedures when operating machinery such as forklifts or pallet jacks.
  • Assisted other departments in retrieving supplies when needed.
  • Provided assistance in unloading containers when necessary.
  • Lifted materials of varied weights on regular basis.
  • Replenished items to maintain stock availability.
  • Palletized merchandise for easy movement to sales floor locations.
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
  • Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
  • Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.

Restocker

Walmart
Hendersonville, TN
10.2018 - 05.2019
  • Loaded and unloaded trucks with pallet jacks or forklifts as necessary.
  • Organized merchandise on shelves according to product code or type.
  • Monitored expiration dates of products and removed outdated items from shelves.
  • Stocked shelves with new merchandise as it arrived in the warehouse.
  • Followed safety procedures when operating machinery such as forklifts or pallet jacks.
  • Assisted other departments in retrieving supplies when needed.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.

Data Entry Clerk

Central Freight Lines Inc.
Mount Juliet, TN
06.2017 - 02.2018
  • Scanned documents into appropriate databases for storage purposes.
  • Utilized specialized software applications related to the job role.
  • Operated various office equipment such as scanners, printers. when required.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Adhered to company policies when scheduling appointments for customers.
  • Greeted incoming customers and provided customer service support.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Scheduled appointments for customers based on their availability.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
  • Scheduled appointments and managed calendars for department heads.
  • Managed front desk operations such as answering phones and responding to emails.
  • Processed invoices, purchase orders, expense reports, and other financial documents.

Education

GED -

Volunteer State Community College
Gallatin, TN
01-2011

Skills

  • Change Implementation
  • Service Quality Improvement
  • Customer Experiences
  • Staff Development
  • Staff Motivation
  • Safety Protocol
  • Process Improvements
  • Customer Relations
  • Staff Management
  • Staff Training
  • Deadline-Oriented
  • Succession Planning
  • Verbal And Written Communication
  • Schedule Management
  • Time Management
  • Training And Development
  • Employee Scheduling
  • Leader
  • Communication Skills
  • Performance Improvement

References

References available upon request.

Timeline

General Manager

Jiffy Lube
05.2023 - 08.2024

Assistant Manager

Jiffy Lube International
11.2021 - 09.2022

Housekeeper

Dorman
07.2019 - 05.2020

Restocker

Walmart
10.2018 - 05.2019

Data Entry Clerk

Central Freight Lines Inc.
06.2017 - 02.2018

Seasonal Worker-Over 10 Years for Holidays

Macys Logistics
11.2010 - 02.2020

GED -

Volunteer State Community College

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Bobbie Archer