Summary
Overview
Work History
Education
Skills
Fishing and My animals
Timeline
Generic

Bobbie Betche

Claremore,OK

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prefer to work from home.

Overview

15
15
years of professional experience

Work History

Premier Technical Support/CSR

AT&T Mobility
02.2009 - Current
  • Developed and updated databases to handle customer data.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Updated account information to maintain customer records.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
  • Delivered prompt service to prioritize customer needs.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and backed up other customer service managers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new personnel regarding company operations, policies and services.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Education

Bachelor of Science - Healthcare

University of Phoenix,
Tulsa, OK

Skills

  • Product Knowledge
  • Client Relations
  • Estimating
  • Product and service knowledge
  • Clarify CRM system proficiency
  • Microsoft Outlook
  • Credit adjustments
  • Customer Data Confidentiality
  • Microsoft Office
  • Call Management
  • Scheduling
  • 30 wpm Typing Speed
  • Receiving support
  • Customer Service
  • Problem Resolution
  • Documentation
  • Conflict Resolution
  • Customer Relations
  • Understanding Customer Needs
  • Following scripts
  • Appointment Scheduling
  • Complaint Handling
  • Payment Processing
  • Active Listening
  • Technical Support
  • Order Processing
  • Microsoft PowerPoint
  • Call Documentation
  • Order and Refund Processing
  • Billing Adjustments and Refunds
  • Building rapport
  • Calm and Professional Under Pressure
  • Live chat support
  • Professional telephone demeanor

Fishing and My animals

We live by a lake and we (husband and I ) go fishing every weekend in the spring and summer. We take our 3 dogs with us to the lake. They are all recuses They include Rascal (lab/pit mix) Sassy our (Lab/pointer mix) and Bear our (Great Pyrenees/ Anatolian mix). Also working on training them all but, they do love to swim so its very exciting when they get to go along.

Timeline

Premier Technical Support/CSR

AT&T Mobility
02.2009 - Current

Bachelor of Science - Healthcare

University of Phoenix,

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Bobbie Betche