Summary
Overview
Work History
Education
Skills
Timeline
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Bobbie Brewer

Bellevue,NE

Summary

Driven professional with extensive experience in customer service and calendar management, notably at Home Instead. Excelled in relationship building and triaging, enhancing operational efficiency and client satisfaction. Demonstrated ability to solve urgent staffing needs and streamline scheduling processes, achieving significant improvements in caregiver-client consistency. Highly efficient scheduling coordinator well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

5
5
years of professional experience

Work History

Regional Associate

Honor Technology
11.2022 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked on urgent staffing needs and problem solving to secure care coverage needs.
  • Monitored carepro check ins, ensuring carepro arrives to visit.
  • worked through urgent tickets, resolving issues as needed.
  • Monitored voicemails and emails.
  • Worked on none urgent staffing, ensuring care coverage for clients.
  • Engaged in friendly conversation with client/ carepro to better uncover individual needs.

Advanced Scheduling Coordinator

Home Instead
12.2021 - 08.2022
  • Organized ongoing staffing, with the goal of consistency for both caregivers and clients.
  • Developed strong relationships with caregivers, while working with them to get them their desired schedules.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Generated reports and tracked data to monitor operational priorities and scheduling.

Scheduling Coordinator

Home Instead
03.2021 - 11.2021
  • Developed strong working relationships with management and caregivers through effective scheduling and communication skills.
  • Gathered employee data to develop weekly work schedules, enabling proper Staffing for each shift.
  • Worked with supervisor to plan and coordinate production schedules, problem solving to accommodate client and Caregiver needs.

CareGiver

Home Instead
03.2019 - 03.2021
  • Worked with Seniors in their homes and in facility’s supporting with ADL.
  • Cooking/ preparing meals
  • Cleaning
  • Offering stand by support and assistance as needed.
  • Providing daily reminders
  • Companionship



Education

High School Diploma -

Home
Omaha, NE
05.2017

Skills

  • Calendar Management
  • Customer Service
  • Relationship Building
  • Triaging

Timeline

Regional Associate

Honor Technology
11.2022 - Current

Advanced Scheduling Coordinator

Home Instead
12.2021 - 08.2022

Scheduling Coordinator

Home Instead
03.2021 - 11.2021

CareGiver

Home Instead
03.2019 - 03.2021

High School Diploma -

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Bobbie Brewer