Bobbie Carey
Mooreland
Summary
Personal Banker with 15+ years of extensive customer service and sales skills. A strong understanding of retail banking from an operational and compliance perspective. Demonstrates adaptability and flexibility with a positive attitude. Believes in integrity and efficiency.
Overview
17
17
years of professional experience
Work History
Senior Teller
MidFirst Bank
06.2008 - 10.2011
- Greet customers and facilitate a welcoming and customer-focused environment
- Build and maintain relationships with customers to help identify financial products and services that meet their needs
- Build customer loyalty by developing relationships and always offering exceptional service
- Process customer transactions efficiently in a fast-paced environment, maintaining a balanced cash drawer and adhere to internal controls and procedures
- Respond to customer inquiries and concerns by researching and identifying positive solutions
Office Manager
Pinnacle Materials
10.2011 - 05.2012
- Managed all invoices
- Processed and hired new employees
- Maintained all reporting and maintenance for heavy equipment
- Complied with safety regulations to avoid potential injuries and support company goals
- Operated weigh scales, issued tickets and followed all DOT guidelines
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products
Personal Banker
MidFirst Bank
05.2012 - 10.2012
- Promote financial products and services
- Open deposit accounts and take loan applications, process consumer loan/credit line requests for customers
- Generate new business and expand relationships with current customers through networking and Center of Influences
West Region Float
MidFirst Bank
10.2012 - 08.2022
- Flexibility to drive to and from locations in Western Oklahoma at a moment's notice to provide the support the banking center needs (Management, Personal Banker and Teller)
- Coordinating closely with management to maintain a positive workflow for employees and customers
- Maintaining knowledge of all duties including Teller and Personal Banker to provide a positive environment for branch staff and customer experience
West Region Floating Teller Operations Supervisor
MidFirst Bank
08.2022 - Current
- Assist in overseeing the operational functions of the banking center and provide relief/support to all staff including Management, Personal Banker and Teller
- Ensure audit/compliance procedures are followed, while maintaining the highest level of customer service
- Train new staff to ensure procedures are understood and executed properly to adhere to internal controls
- Provide relief/support to all staff positions including Management, Personal Banker and Teller
- Coach employees to provide encouragement, positive growth and constructive criticism where needed
Education
High School Diploma -
Woodward Public Schools
Woodward, Oklahoma05-2005
High Plains Vo-Tech - Marketing Management
High Plains Vo-Tech
Woodward, Oklahoma05-2005
Skills
- Customer Confidentiality
- Customer Service
- Sales
- Personable
- Reliable
- Flexible
- Computer
- Typing
Timeline
West Region Floating Teller Operations Supervisor
MidFirst Bank
08.2022 - Current
West Region Float
MidFirst Bank
10.2012 - 08.2022
Personal Banker
MidFirst Bank
05.2012 - 10.2012
Office Manager
Pinnacle Materials
10.2011 - 05.2012
Senior Teller
MidFirst Bank
06.2008 - 10.2011
High School Diploma -
Woodward Public Schools
High Plains Vo-Tech - Marketing Management
High Plains Vo-Tech
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