Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

BOBBIE CHANTREE

Glen Burnie,MD
BOBBIE CHANTREE

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Seeking a challenging position where I can utilize my skills and experience to contribute to the success of the company.

Overview

17
years of professional experience

Work History

Wawa

Team Supervisor
10.2022 - Current

Job overview

  • Count cash drawers
  • Investigate and resolve any discrepancy in cash
  • Verify and maintain control of loan safe
  • Ensure cashiers have adequate funds for change
  • Supervise Customer Service Associates, to ensure task are completed thoroughly and in a prompt manner
  • Receive and verify shipments of products ensuring accuracy to keep inventory standards
  • Count inventory to prevent shrink and avoid inventory exceptions
  • Supervise Deli area to support proper food handling and cleanliness standards
  • Process refunds for customers.
  • Managed performance reviews for Twenty employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Partnered with General manager to train and develop team member skillsets and competencies.

Dollar General

Assistant Manager
10.2020 - 11.2021

Job overview

  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Monitored employee attendance records, timekeeping, and payroll information
  • Resolved conflicts between team members in effective manner.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Ensured compliance with safety regulations and company policies
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Sitel

Customer Service Representative/ Phone Agent
03.2020 - 08.2020

Job overview

  • Provided customers with information related to their bank and credit card accounts, such as balances, payment dates, and interest rates
  • Processed loan and credit card payments
  • Performed balance transfers for credit card customers
  • Aided customers in updating their personal information
  • Responded to email inquiries in a prompt and professional manner.
  • Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Woodforest National Bank

Retail Banker II
04.2015 - 08.2017

Job overview

  • Opening new accounts for personal banking customers, verifying all data for accuracy
  • Cross selling banking products such as credit cards, loans, and debit cards Strengthening client portfolio by identifying needs and recommending suitable financial products or services.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Processing 150 customer transactions per day, cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Auditing teller drawers regularly to ensure cash accuracy
  • Review all teller transactions for accuracy and upload images of daily transactions to the proof department
  • Balance cash vault daily, Investigate and correct any cash discrepancy
  • Audit cash vault regularly according to corporate guidelines and reported findings to corporate cash office
  • Order Cash from armored car service to replenish vault and ensure adequate cash supply is on hand
  • Received cash shipments from armored car service, verified accuracy of shipment
  • Processed Debit Card and ACH disputes Submitting all relevant documentation to the proper department for review, following up with customers to make sure disputes have been rectified and all funds have been returned to the customer's account if needed.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Managed risk effectively by adhering to bank policies and procedures during transactions.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.

Wells Fargo Wealth Advisors

Operations Specialist
08.2014 - 02.2015

Job overview

  • Worked with managers and team members to Improved operational efficiency by streamlining processes for daily processing of deposits from wealth advisors.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Monitored deposit process for accuracy, speed, and made suggestions for enhancements where necessary.
  • Developed and updated tracking spreadsheets using Excel.
  • Motivated and trained employees to maximize team productivity.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.

Entrust Financial Credit Union

Member Service Representative / Loan Department Assistant
07.2007 - 07.2014

Job overview

  • Monitored all new vehicle loans to ensure that Liens were placed on titles and proof of full coverage auto insurance is on file
  • Processed lien releases for all auto loans that were paid in full
  • Processed payoffs of loans from insurance companies in cases of total loss of vehicle
  • Prepared payoff quotes for clients and insurance companies
  • Assisted clients with inquiries about loan products and matched clients with the best products to fit their needs
  • Maintained and accurately balanced teller cash drawer daily
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted international and domestic customers with debit and credit card issues, such as locked cards and declined transactions
  • Processed debit card, credit card and ACH disputes, submitting all relevant documentation to the proper department for review, following up with customers to make sure disputes have been rectified and all funds have been returned to the customer's account if needed
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Maintained and managed customer files and databases.

Education

Bryant And Stratton College
Getzville, NY

Associate of Applied Science from Paralegal Studies

Northeast Senior High
Pasadena, MD

High School Diploma
06.1993

Skills

  • Excellent organizational skills with ability to prioritize
  • Attention To Detail
  • Personable Attitude
  • Problem Solving
  • Good Communication
  • Effective Leadership
  • Complaint Handling
  • Performance Evaluations
  • Mentoring
  • Shift Scheduling
  • Cash Handling
  • Employee Evaluation
  • Onboarding and Orientation
  • Call Center Operations
  • Customer Service
  • Microsoft Office
  • Computer Skills

Timeline

Team Supervisor

Wawa
10.2022 - Current

Assistant Manager

Dollar General
10.2020 - 11.2021

Customer Service Representative/ Phone Agent

Sitel
03.2020 - 08.2020

Retail Banker II

Woodforest National Bank
04.2015 - 08.2017

Operations Specialist

Wells Fargo Wealth Advisors
08.2014 - 02.2015

Member Service Representative / Loan Department Assistant

Entrust Financial Credit Union
07.2007 - 07.2014

Bryant And Stratton College

Associate of Applied Science from Paralegal Studies

Northeast Senior High

High School Diploma

Similar Profiles

CREATE PROFILE
BOBBIE CHANTREE