Bobbie Davis
Coon Rapids,MN
Summary
Seasoned Customer Sales and Service Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
14
14
years of professional experience
Work History
Customer Sales and Service Associate
United States Postal Service
11.2016 - Current
- Perform various tasks such as selling postal stamps, money orders, stationary products, and examine over 30 pieces of letters and 45 standard-size parcels daily to determine the correct postage amount
- Sort incoming and outgoing mail to specific carrier routes with high level of accuracy
- Actively listen to customers, handle concerns quickly, and escalate major issues to supervisor to provide exceptional service
- Follow and establish safe work methods, procedures and safety precautions while performing all duties
- Proficient knowledge of postal products and services to identify problems and troubleshoot issues according to postal guidelines
Customer Service Advisor
Great Lakes Higher Education
01.2014 - 10.2016
- Answered over 85 calls per day with a positive attitude and focus on customer satisfaction
- Helped customers with their student loan inquiries such as updating school information and or processing payments or reviewed accounts for varies payment options
- Educated borrowers about financial aspects of student loans such as interest rates and credit reporting
- Updated information on customer accounts
- Researched to provide customer inquiries with resolution in accordance with established laws, regulation and policies
- Maintained and ensured integrity of data and sensitive information
Customer Service Representative
Ameriprise Financial Minneapolis
10.2009 - 12.2013
- Served as first point of contact- regarding routine service issues, assisted in trouble shooting issues and entered routine service request into appropriate systems for resolution
- Made sure all pertinent information is gathered and accurately entered to ensure prompt resolution
- Developed and understood systems and procedures to educate customers on services and products
- Responded directly to customers predominately via high -volume inbound phone queue to provide accurate and immediate solutions to routine transactions and service request
- Processed routine service transaction and resolved account service casework which have been initiated by web based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals
Education
High School Diploma -
Roosevelt High School
Minneapolis, MN06.1994
Skills
- Effective written and oral communication
- Professional rapport building
- Leadership
- Teamwork
- Cultural diversity Awareness
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Problem-Solving
- Detail oriented
- Customer service expert
- Expert Customer Data Confidentiality
- Sales and service-oriented
Timeline
Customer Sales and Service Associate
United States Postal Service
11.2016 - Current
Customer Service Advisor
Great Lakes Higher Education
01.2014 - 10.2016
Customer Service Representative
Ameriprise Financial Minneapolis
10.2009 - 12.2013
High School Diploma -
Roosevelt High School
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