Bobbie Davis
Administravive
Taylors,SC
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Mastersheen. Skilled in team leadership and complex problem-solving, adept at driving projects to completion and improving service delivery. Demonstrates strong organizational skills and a positive attitude, contributing to significant improvements in team performance and client relations. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Cleaning services professional successful at managing team of five custodians on variety of commercial maintenance projects. Brings extensive network of outside contacts for specialty repairs.
Overview
37
37
years of professional experience
Work History
Manager
Mastersheen@gmail.com
05.1998 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Janitorial Staff
Faith Baptist Church
08.2017 - 10.2023
- Enhanced cleanliness by implementing efficient cleaning routines and using appropriate products.
- Maintained well-organized janitorial supply closet, allowing for easy access to necessary tools and products for efficient task completion.
- Reduced safety hazards by promptly addressing spills, debris, and other potential dangers in all areas.
- Received positive feedback from supervisors regarding attention to detail and commitment to maintaining clean work environment.
- Contributed to waste management efforts by properly disposing trash, recycling materials, and monitoring waste receptacles.
- Increased efficiency by regularly stocking supplies for restrooms, kitchens, and other shared spaces throughout building.
- Ensured well-presented facilities by performing routine floor care tasks such as sweeping, mopping, and waxing.
- Helped maintain exterior appearance of facilities through tasks such as sweeping walkways, removing litter, and washing windows.
- Ensured customer satisfaction with clean environments in high-traffic areas like lobbies, hallways, stairwells.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Administrative Officer
Mack Pest Eliminators
04.1992 - 05.1998
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
Peritus Engineers & Associates
03.1989 - 06.1992
- Answered five line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Administrative Clerk
New York Carpet World
08.1987 - 03.1989
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
Education
Certificate - Receptionist Clerk Typist And Bookkeeping
Greenville Technical College
Greenville, SC03.1987
High School Diploma -
Hampton Park Christian School
Greenville, SC06.1985
Skills
- Customer Relationship Management (CRM)
- Schedule Preparation
- Customer Service
- Computer Skills
- Problem Resolution
- Positive Attitude
Timeline
Janitorial Staff
Faith Baptist Church
08.2017 - 10.2023
Manager
Mastersheen@gmail.com
05.1998 - Current
Administrative Officer
Mack Pest Eliminators
04.1992 - 05.1998
Administrative Assistant
Peritus Engineers & Associates
03.1989 - 06.1992
Administrative Clerk
New York Carpet World
08.1987 - 03.1989
Certificate - Receptionist Clerk Typist And Bookkeeping
Greenville Technical College
High School Diploma -
Hampton Park Christian School
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