BOBBIE Echols

Assist customer in choosing tuxedo package, measure fitting and cash handle. Accept return and prepare to sent cleaner.

Developed and implement promotional strategies to drive business success and maintain budgetary guidelines.

Oversee inventory management with cycle counts, audits and shrinkage control.

Hired, and managed a team of 6 associates, including evaluating performance enforcing disciplinary actions.

Empowered employees by creating and sharing motivational vision .

Delivered excellent customer service experience by greeting and assisting customer.

Trained and motivated new employees to maximize team performance and achieve daily performance objectives.

Managed day to day operations.

Determined efficient work schedule for team to keep project moving and each shift properly staffed.

Received inbound calls, handle customer complaints, placed stop payment on customer accounts and cross sold Banks product.

Trained new Reps on Banks policies and procedures and system.

• Maintained confidentiality of bank records and client information.
• Documented conversations with customers to track requests, problems and solutions.

Addressed customer service inquiries quickly and accurately.

Cash handle update customer files.

Processed applications, payments, corrections of policies and filed claims.