Bobbie Elleven
League City,USA
Summary
I am seeking a position that provides opportunities for professional growth and allows for the effective application of my skills. With over 20 years of experience in the healthcare industry, I have developed a comprehensive background across clinical, administrative, marketing, and supervisory roles. I am experienced in patient care coordination, administrative functions, and healthcare operations. My strong communication skills enable me to manage patient interactions effectively and facilitate accurate information exchange. Additionally, I possess solid knowledge of healthcare procedures and administrative protocols to ensure the delivery of efficient and high-quality services.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Service Specialist II
UTMB CLINICS
05.2024 - Current
- Since May 2024, I have been serving in the Town Center Stark Diabetes Department, which includes podiatry, endocrinology, and allergy services. My responsibilities encompass all fundamental PSS tasks, including pre-registration, obtaining referrals, creating estimates, providing financial counseling, managing work queues, and maintaining provider schedule templates. I serve as the Lead for the Allergy and Immunology Department. In this role, I handle pre-registrations for all allergy appointments, process referrals, and manage clinical tasks. Additionally, I coordinate the procurement of all new patient pre-service authorizations and estimates for various immunology tests and injections prior to patient visits at both the League City and Galveston locations. I utilize over 15 provider portals to obtain accurate benefits information, authorizations, and patient estimates in real time for testing and injections prior to appointments. This enables providers to deliver more efficient and informed treatment plans from the first visit, including patient counseling on financial responsibilities and financial programs offered at UTMB. Additionally, I assist with main registration check-in duties, checking in patients across more than 15 specialties, ensuring all necessary tasks are completed promptly, keeping patients informed about any delays, and supporting smooth clinic operations.
- Authorized to work in the US for any employer
Certified Clinical Medical Assistant (CCMA)
UTMB CLINICS
08.2022 - 04.2024
- Medical Assistant/ PSS for UTMB Ambulatory Star Squad Float Pool, providing clinical support including but not limited to; triage/rooming, reconciling and updating medications, creating orders and performing point of care testing, phlebotomy, administering vaccines and injections, medication refills, prior authorizations, reporting results, creating referrals and scheduling.
- As part of the Star Squad I have had the opportunity to float from multiple departments within UTMB clinics and urgent care facilities. With each location developing a rapport with patients and staff, insuring to take initiative in learning each department policy and clinic flow as well working independently with little supervision.
- In the transition to a PSS role I floated both as a medical assistant and a patient service specialist from March 2023-July 2023. Staying on as a medical assistant to train new hires. Excelling in both areas.
- Departmental experience includes internal medicine, family medicine, endocrinology, neurology, surgery specialists, orthopedics, podiatry, allergy, oral surgery, ENT, oncology, geriatrics, digestive health, urology, pediatric cardiology and urgent care.
Surgery Coordinator / Procedure Assistant
Space City Pain Specialists
03.2022 - 07.2022
- Daily responsibilities include but not limited to; obtaining surgery prior authorizations for in office and outpatient facilities. My experience with provider insurance benefits and verification web portals include; AIM, Availity, Cigna, Evicore, United Health Care and Quantum. Patient financial counseling and collecting at time of scheduling . Coordinating with surgical representatives on surgical tools, devices and medications needed for each procedure. Assist in ESI, TFSI, RFA, MBB, kyphoplasty, SCS trials and stem trial procedures by setting up surgical trays using sterile technique and any other needs of the provider. Other daily responsibilities were to maintain inventory, restock and order medical supplies through multiple vendors insuring lowest price.
Practice & Clinic Coordinator
Houston Hand & Foot Orthopedics
10.2019 - 05.2021
- Responsibilities included marketing, scheduling and managing new doctor offices, urgent care / ER’s and other pertinent healthcare facilities. Providing company back ground and services, following up with referring providers insuring they are highly satisfied with the care we offer and answer any questions/concerns they may have. Update marketing list with company staff name/position, snacks and meals we provide. As well as logging any notes, questions, remarks, and suggestions with next visit date.
- Over see clinic operations and surgery schedules insuring both are efficient and run smoothly. Updating the doctors calendar and scheduled meetings. Assisting where needed, such as obtaining prior authorizations for office visits and out patient procedures, insurance contracting, maintaining list of current insurance plans both in and out of network. Obtaining provider individual contracted fee schedules for more accurate upfront collections and patient financial counseling, collections and setting up payment plans when needed. Prepare weekly clinic schedules by updating deductibles and coinsurance, correcting errors on patient demographics and insurance plans, assure referrals are on file, up to date and attached to appropriate appointment. Check past due balances and correct claims per manager hold.
- Other duties rooming, injections, casting and removals. Creating orders for prescriptions, X-Rays, physical therapy, DME and etc. Update hospital list, import records for billing and scheduling hospital follow ups.
Clinic Coordinator- Scheduler
Bay Area Gastroenterology
11.2015 - 05.2019
- Efficient on a Gastro EHR software. Performed administrative tasks as needed. Registered hospital patients updating providers hospital schedules. Conferred with patients to obtain demographic and billing information for accuracy in the health record and complete the patient registration process in a timely manner. Obtained authorizations for procedures and diagnostic testing, provided financial counseling, checked patients in and out collecting copays and procedure fees. Scheduled for multiple medical offices, hospitals and endoscopy centers, taking into consideration client location, facility capabilities, insurance requirements, and type of exams. Obtained prior authorizations on patient medication by insuring all testing and treatments were up to date meeting insurance requirements.
- Coordination of Southeast and Pearland clinics, trained and assigning staff to providers based on employee capabilities and provider needs, insured provider schedules were accurate and updated for best time management daily and clinic flow was seamless.
Back Office Medical Assistant Supervisor
South Shore Medical Center
07.2008 - 10.2015
- Manage all back office duties, Train and supervise all Medical Assistants. Responsible for inventory and ordering of all medical supplies. Negotiated lab fees by comparing previously contracted prices as well as other competitive lab rates. Compared vaccine and other injectable medication cost to current insurance reimbursements quarterly and renegotiate supplier rates. Duties include but not limited to rooming patients, writing orders and prescriptions, refills, prior authorizations. Completed FMLA, disability and DOT forms for providers. Just some of patient
- Testing included ECG’s, PFT’s, blood draws with performing CBC’s in office lab. All CLIA waived testing Streps, UA’s, Mono Spot, cultures, etc. Responsible for maintaining quality controls for a moderate lab in compliance with CLIA. Also experienced with bio-identical hormone replacements therapy, laser hair removal, IPL, microdermabrasion, and Botox injections under provider supervision.
Medical Assistant
Aslam Loya M.D, P.A. Internal Medicine
10.2003 - 08.2007
- Back Office M.A.
- I triaged all incoming patient calls, took care of medical records, manage all refills and orders that came in daily on patient charts. I handled all ordering of medical office supplies. I kept up with and ordered all homehealth, home equipment other and needs for patients. My back office duties included but were not limited to; EKG’s, Spirometry’s, PT/INR, MME, Stress tests. I also wrote out prescriptions and got prior authorizations with insurance companies. I kept up with patient medication lists insuring they were up to date and accurate.
Medical Record and Data Entry Clerk
Houston Neurology
05.2003 - 09.2003
- Maintained medical records and helped to transfer old chart records to new computer software.
- As the office was in the process of switching to EMR, my duty was to get records from office to office and scan in and categorize all records being transferred into the database. During that
- Period I took an 8 hour HIPAA compliance course.
Medical Assistant/ Supervisor
Stanley J. Poole M.D, P.A Family Practice and Internal Medicine
12.2000 - 05.2003
- Back Office M.A.
- My duties included rooming patients, going over meds and changes, running any labs needed pending upon illness of office visit; CBC, UA, HGA1C, strep test, ect. I also assisted in sigmoidoscopy, minor surgeries and assisted in pelvic exams. I ordered lab supplies and medical equipment. I performed physical therapy using diathermy, heat, and electric stimulation. I also had the opportunity of briefly assisting in X-Rays. Assisted briefly in resubmitting insurance claims, obtaining referrals and verifying insurance benefits.
Education
High school or equivalent -
Montgomery County Community College
05.1998
Skills
- Management
- Customer service
- Financial Services
- Administrative experience
- Medical Scheduling
- Medical terminology
- PeopleSoft
- Microsoft Office
- EMR: Epic, Athena Health, eClinicalworks, gGastro, Centricity
- Medical Records
- Documentation review
- HIPAA
- Training
- Sales
- Laboratory Experience
- Phlebotomy
- Esthetic Laser Treatment
- Botox Experience
- Dermabrasion
Certification
- Certified Clinical Medical Assistant (CCMA)
- BLS Certification
- AHA Certification
Timeline
Patient Service Specialist II
UTMB CLINICS
05.2024 - Current
Certified Clinical Medical Assistant (CCMA)
UTMB CLINICS
08.2022 - 04.2024
Surgery Coordinator / Procedure Assistant
Space City Pain Specialists
03.2022 - 07.2022
Practice & Clinic Coordinator
Houston Hand & Foot Orthopedics
10.2019 - 05.2021
Clinic Coordinator- Scheduler
Bay Area Gastroenterology
11.2015 - 05.2019
Back Office Medical Assistant Supervisor
South Shore Medical Center
07.2008 - 10.2015
Medical Assistant
Aslam Loya M.D, P.A. Internal Medicine
10.2003 - 08.2007
Medical Record and Data Entry Clerk
Houston Neurology
05.2003 - 09.2003
Medical Assistant/ Supervisor
Stanley J. Poole M.D, P.A Family Practice and Internal Medicine
12.2000 - 05.2003
High school or equivalent -
Montgomery County Community College