Bobbie Gama
Plant City,FL
Summary
Proven leader with extensive experience in staff management and complex problem-solving, notably at El Mirasol Inc. Skilled in fostering team leadership and enhancing operational efficiency. Demonstrated ability to improve customer satisfaction and safety procedures, achieving significant results in high-pressure environments. Expert in verbal and written communication, ensuring effective team collaboration and stakeholder engagement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Management
El Mirasol Inc.
01.2019 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
Sergeant in Corrections
Texas Department Of Criminal Justice
11.2007 - 10.2018
- Coordinated transportation arrangements for inmates attending offsite appointments or transferring to other facilities.
- Streamlined incident reporting processes, resulting in faster response times to critical situations.
- Maintained a secure environment for inmates and staff by closely adhering to established protocols and procedures.
- Participated in ongoing professional development to stay current with best practices and emerging trends in corrections.
- Conducted investigations into alleged staff misconduct ensuring fair treatment while upholding high ethical standards.
- Ensured safety within the correctional facility by conducting thorough security checks and monitoring surveillance systems.
- Promoted inmate accountability through regular inspections of living quarters and personal belongings.
- Ensured proper documentation of incidents, maintaining accurate records for further analysis or legal proceedings.
- Supported development of proactive emergency response plans for potential crises such as riots or hostage situations.
- Fostered positive relationships with community organizations to assist in offender transition back into society upon release.
- Increased operational efficiency by effectively managing daily shift schedules, work assignments, and resource allocation.
- Reduced instances of inmate conflict by developing and enforcing strict disciplinary policies.
- Improved staff performance through consistent training, evaluations, and constructive feedback.
- Collaborated with multidisciplinary teams to assess and address individual inmate needs for successful reintegration into society.
- Prevented potential security breaches by routinely inspecting perimeter fencing, gates, doors, windows, walls, ceilings, roofs, locks, alarms systems, lighting fixtures in the facility.
- Resolved issues and disputes between inmates professionally and respectfully.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised [Number] employees and performance of tasks and managed [Number] offenders.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Texas State Interpreter
Texas Department Of Criminal Justice
01.2009 - 01.2018
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
Bilingual Community Outreach Worker
Suncoast Community Health Centers
01.2001 - 01.2000
- Liaised between non-English speaking clients and service providers, enabling access to essential support systems.
- Conducted regular home visits for at-risk families, offering guidance on accessing local resources and services.
- Strengthened community ties by conducting bilingual outreach sessions and workshops.
- Advocated for marginalized groups within the community by raising awareness of their unique challenges and needs to decisionmakers.
- Fostered an inclusive environment by addressing language barriers among diverse populations.
- Increased awareness of available resources by organizing and promoting community events.
- Supported families in need by providing translation services during appointments and meetings.
- Assisted individuals in completing applications for social services benefit programs.
- Connected individuals with available and relevant resources.
Medical Assistant/Phlebotomist
Sun Coast Community Health Center
01.2005 - 01.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
No Degree - Academy of Corrections
Texas Department of Corrections Academy
Huntsville, TX01.2008
No Degree - Medical Assisting
Webster Vocational
Tampa, FL01.1996
GED -
San Jacinto College District
Pasadena, TX01.1985
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
Certification
- Certified Officer and State Interpreter of Corrections, For theTexas Department of Criminal Justice - 12 years
- Certified Medical Assistant/ Phlebotomist- 2 years
Languages
Spanish
Native or Bilingual
Timeline
Management
El Mirasol Inc.
01.2019 - 05.2024
Texas State Interpreter
Texas Department Of Criminal Justice
01.2009 - 01.2018
Sergeant in Corrections
Texas Department Of Criminal Justice
11.2007 - 10.2018
Medical Assistant/Phlebotomist
Sun Coast Community Health Center
01.2005 - 01.1999
Bilingual Community Outreach Worker
Suncoast Community Health Centers
01.2001 - 01.2000
No Degree - Academy of Corrections
Texas Department of Corrections Academy
No Degree - Medical Assisting
Webster Vocational
GED -
San Jacinto College District
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