Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbie Gehrke

Murray,UT

Summary

Dynamic Restaurant Manager with a proven track record at Cabelas, excelling in operations management and customer loyalty. Skilled in staff training and problem resolution, I fostered a positive team environment and enhanced service quality, leading to increased customer satisfaction and repeat business. Adept at inventory management and maintaining high food safety standards.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Restaurant Manager

Cabelas
10.2015 - 06.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Customer Service Representative

Alpha Warranty
10.2023 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Comcast
11.2015 - 04.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Service Deli Manager

Albertsons Grocery Store
08.1997 - 06.2005
  • Fostered a positive team environment by providing ongoing support and coaching to all deli staff members.
  • Enhanced operational efficiency through the implementation of standardized procedures for food preparation, storage, and waste disposal.
  • Collaborated with store management to set performance goals and create training programs for staff development.
  • Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
  • Developed creative marketing strategies to promote deli specials and increase sales revenue.
  • Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
  • Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
  • Implemented efficient scheduling practices, ensuring adequate staffing during peak hours while controlling labor costs.
  • Ensured timely completion of all tasks related to food production, packaging, labeling, rotation, sanitation, and presentation within the service deli area.
  • Streamlined ordering processes to optimize product selection, quality, and costeffectiveness.
  • Prioritized food safety standards by consistently enforcing proper handling techniques throughout every aspect of the operation.

Education

GED -

Granite Alternative
Granger UT
05-1979

Skills

  • Customer loyalty
  • Staff scheduling
  • Staff management
  • Operations management
  • Organization and prioritization
  • Kitchen equipment operation and maintenance
  • Food service background
  • Customer-oriented
  • Inventory control and record keeping
  • Customer engagement
  • Passion for customer satisfaction
  • Purchasing and cost control
  • Customer service best practices

Timeline

Customer Service Representative

Alpha Warranty
10.2023 - 04.2025

Customer Service Representative

Comcast
11.2015 - 04.2023

Restaurant Manager

Cabelas
10.2015 - 06.2025

Service Deli Manager

Albertsons Grocery Store
08.1997 - 06.2005

GED -

Granite Alternative
Bobbie Gehrke