16 yrs. experience in Management, and over 20 yrs. experience in customer service. Some experience in the construction business. Very energetic, hard working individual who accomplishes whatever I set my mind to. People oriented.
Hi, I’m
Bobbie Goodwin
Lakeland,United States
Summary
Overview
29
years of professional experience
Work History
MCI
Telemarketing Representative
02.2021 - Current
Job overview
- Resolved technical inquiries for Hunter ceiling fans through phone, chat, and email support.
- Promoted from phone support to chat and email due to exceptional problem-solving skills.
- Assisted Experian in addressing customer concerns during critical data breaches, ensuring client satisfaction.
- Provided guidance to college students regarding health insurance options and coverage at UHP.
- Educated students on navigating health insurance claims and understanding policy benefits effectively.
- Maintained updated knowledge of health insurance regulations to assist students with compliance issues.
Mcdonald'S
Floor Supervisor
12.2016 - 12.2019
Job overview
- Greeted all customers with a smile and provided friendly service.
- Received and processed payments via credit card and cash methods.
- Taught new team members correct procedures for all areas of operations.
- Mentor junior employees to improve performance, food safety and customer service.
- Trained other employees in customer service, food safety and performance requirements.
- Answered customer telephone calls promptly and in an appropriate manner.
Macy's, Inc
Sales Associate
05.2014 - 03.2015
Job overview
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Reorganized the sales floor to meet company demands.
- Trained and served as a peer coach for new sales associates.
Dollar General
Store Manager
03.2007 - 04.2014
Job overview
- Enhanced employee productivity by effectively managing and training 19 staff members.
- Implemented and enforced safety, health, and security regulations consistently.
- Launched new store location while recruiting and training new employees efficiently.
- Developed and executed departmental policies, goals, and procedures for operational success.
- Collaborated with officials to create methods for increasing sales and expanding markets.
- Fostered a positive work environment that structured employee duties and responsibilities.
Foot Locker
Store Manager
01.2003 - 03.2007
Job overview
- Enhanced employee productivity by training and managing a team of eight.
- Provided excellent customer service by greeting and assisting all customers promptly.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Supervised employees in sales, inventory, and cash reconciliation operations.
- Created weekly schedules in compliance with payroll policies and regulations.
- Maintained accurate daily transaction records for financial accountability.
Family Vision Center
Office Manager
01.1997 - 01.2002
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Received, screened and routed incoming calls.
- Accounts receivable and payable and filing Insurance claims
Education
Lake Gibson Senior High SchoolLakeland, Florida, United States
High School Diploma from Business Management
01.1989
University Overview
- High School Diploma
- Lake Gibson Senior High School | Lakeland, FL | 1989
- Majored in Business Management
Skills
- Retail
- Retail Sales
- Sales Associate
- Sales Floor
- Mentor
- Team Building
- Business Management
- Food Safety
- Staff Training
- Credit Card
- Credit Scores
- Accounts Receivable
- Reconciling
- Payments
- Credit Tasks
- Customer Inquiries
- Customer Service
- Customer Service Oriented
- Incoming Calls
- Payroll
- Inventory
- Inventory Control
- Ordering
- Stocking
- Operations
- Recruiting
- Detail-Oriented
- Self Motivated
- Insurance Claims
- Retail Marketing
- Office Manager
- Credit Issues
Accomplishments
Accomplishments
When I was the manager at Dollar General I took the store that was in the negative for the year and turned it into a 3 million dollar store over the years I was there. I also received numerous awards from my DM for highest profit and lowest loss in the district.
LANGUAGES
English - Intermediate
Timeline
Telemarketing Representative
MCI
02.2021 - Current
Floor Supervisor
Mcdonald'S
12.2016 - 12.2019
Sales Associate
Macy's, Inc
05.2014 - 03.2015
Store Manager
Dollar General
03.2007 - 04.2014
Store Manager
Foot Locker
01.2003 - 03.2007
Office Manager
Family Vision Center
01.1997 - 01.2002
Lake Gibson Senior High School
High School Diploma from Business Management
HONORS & AWARDS
HONORS & AWARDS
Received numerous awards for High EBITA, Low Shrink, and Low expenses, Took a store that was in the red and after 6 years turned it into a 3 million dollar store, Managed and led a team of 19 Retail Sales AssociatesInterests
Physical Fitness
Self Improvement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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