Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbie Grubowski

Harbor Beach,Michigan

Summary

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, the ability to multitask, and maintaining a professional demeanor under pressure. Previous roles have had a significant impact on improving the efficiency of administrative processes and enhancing customer service experiences.

Overview

12
12
years of professional experience

Work History

Receptionist

Real Estate One
Royal Oak, Michigan
10.1999 - 01.2001
  • Answered incoming calls promptly and professionally while providing assistance as requested.
  • Performed administrative duties such as filing, copying, faxing, scanning documents.
  • Collected and distributed internal mail throughout the building.
  • Responded to questions or referred customers to professionals for additional help or information.
  • Performed basic administrative duties such as filing, data entry, typing and photocopying.
  • Performed general office duties such as typing correspondence, sorting mail, collating documents.

My Own Cleaning Service

Self Employed Web
Hazel Park, Michigan
12.1996 - 01.1999
  • Cleaned 7-10 Homes weekly, bi-weekly

Receptionist

Evergreen Counseling Centerer
Sterling Heights, Michigan
04.1995 - 11.1996
  • Identified the needs of clients promptly and efficiently.
  • Provided excellent service and attention to clients when face-to-face or through phone conversations.
  • Maintained an organized filing system for patient records.
  • Performed basic clerical duties such as typing up documents or creating invoices.
  • Maintained client confidentiality

Receptionist

Catholic Social Services CSD
Royal Oak, MI
03.1989 - 01.1990
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
05-2027

GED -

Mott Adult High School
Flint, MI
01-1994

Skills

  • Office Administration
  • Adept at multi-line phones
  • High-volume phone answering
  • Answering client questions
  • Client interaction
  • Document typing
  • Typing and written communication
  • Attention to detail
  • Confidentiality practices
  • Client communication
  • Interpersonal confidence
  • Scheduling and calendar management
  • Appointment scheduling
  • Ethics and integrity
  • Empathetic and understanding
  • Phone etiquette
  • PC proficient

Timeline

Receptionist

Real Estate One
10.1999 - 01.2001

My Own Cleaning Service

Self Employed Web
12.1996 - 01.1999

Receptionist

Evergreen Counseling Centerer
04.1995 - 11.1996

Receptionist

Catholic Social Services CSD
03.1989 - 01.1990

Bachelor of Science - Criminal Justice

Southern New Hampshire University

GED -

Mott Adult High School
Bobbie Grubowski