Summary
Overview
Work History
Education
Skills
Certification
Workauthorization
Assessments
Timeline
Generic

Bobbie Hagood

Madison Heights,MI

Summary

A seasoned professional with a proven track record at DM BURR GROUP, I excel in operational supervision and customer service, ensuring high standards of cleanliness and team efficiency. Skilled in floor maintenance and staff coordination, I adeptly enhance property appearance and functionality, achieving significant operational goals and fostering team development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

DM BURR GROUP
Troy, US
03.2023 - Current
  • Oversaw the upkeep of outdoor areas to enhance the property's appearance.
  • Conducted minor maintenance activities to support operational efficiency.
  • Oversaw the use and upkeep of custodial equipment, maintaining high standards of functionality.
  • Oversaw custodial team performance to achieve operational goals.
  • Secured Ariel Lift Certification, contributing to improved workplace safety.
  • Managed custodial shifts, maintaining consistent service quality.
  • Oversaw the complete setup and cleanup process for events.
  • Handled customer service inquiries and complaints, maintaining effective communication channels.
  • Managed the delivery of custodial supplies to uphold cleanliness and functionality.
  • Managed snow removal operations to ensure safe and accessible pathways.
  • Administered corrective actions to rectify discrepancies and maintain optimal team performance.
  • Managed employee time cards to ensure accurate payroll processing.

Product Stocker

Royal Liquor
Madison Heights, US
06.2023 - 07.2023
  • Transferred all stock items to new platform.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Provided customer service support by answering questions related to products stocked in the store.
  • Lifted materials of varied weights on regular basis.
  • Maintained optimal stock levels in coolers.
  • Labeled products with appropriate price tags.
  • Stocked shelves with merchandise to ensure availability of products for customers.

Building Supervisor

DM BURR GROUP
Troy, US
05.2022 - 03.2023
  • Supervising cleaning team operations.
  • Maintained the cleanliness of exterior spaces to uphold building standards.
  • Monitored and evaluated the quality of work produced by employees.
  • Executed efficient event setups followed by comprehensive cleanups.
  • Provided coverage during staff shortages.
  • Coordinated multiple tasks to meet tight timeframes.
  • Provided customer service to building personnel.
  • Secured staffing for weekend events.
  • Coordinated communication between building personnel and workforce.
  • Certified in operating Ariel Lift.
  • Ensured school cleanliness on a daily basis.
  • Ensured walkways remained clear of snow and ice.
  • Managed emergency responses for various building incidents.
  • Ensured all equipment remained operational at all times.
  • Performed light building maintenance to ensure a safe and functional environment.

Day Lead Custodian

DM BURR GROUP
Troy, US
09.2021 - 05.2022
  • Ensured thorough cleanliness throughout the school environment.
  • Handled relocation of furniture items.
  • Coordinated event setups.
  • Enhanced educational environment by updating floor surfaces.
  • Replaced outdated light bulbs.
  • Ensured sidewalks were free of snow and ice.
  • Updated and installed new ceiling tiles.
  • Performed deep cleaning of designated spaces.
  • Utilized various custodial tools efficiently.
  • Handled building emergencies efficiently.
  • Conducted routine fire drills for safety preparedness.
  • Maintained cleanliness and safety of outdoor areas.
  • Performed light maintenance tasks to ensure a clean and safe environment.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Checked security of building after closing, ensuring that all doors are locked and lights are off.
  • Notified managers of repair needs or additions to building operating systems.

ABM Janitorial

ABM Industries, Inc.
Romeo, US
10.2020 - 09.2021
  • Assist with snow removal operations when necessary.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Maintain cleanliness of exterior grounds by removing trash and debris from building entrances and sidewalks.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Ensured the cleanliness and upkeep of the building, contributing to a sanitary and welcoming atmosphere.

Delivery Driver

DoorDash
Macomb, US
08.2020 - 09.2020
  • Utilized GPS for direction assistance.
  • Transported meals efficiently between the restaurant and customers' homes.
  • Optimized scheduling to meet deadlines.
  • Formulated independent task plan.

Custodian

ABM Industries, Inc.
New Haven, US
06.2019 - 08.2020
  • Assist with snow removal operations when necessary.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Maintain cleanliness of exterior grounds by removing trash and debris from building entrances and sidewalks.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Ensured the cleanliness and upkeep of the building, contributing to a sanitary and welcoming atmosphere.

window factory worker

MLC windows
Shelby Charter Township, US
02.2018 - 04.2019
  • Constructed frames for various window styles.
  • Skilled in reading measuring tape.
  • Computed the addition and subtraction of fractions.
  • Effectively managed time to ensure job completion on schedule.
  • Ensured workplace cleanliness and orderliness.
  • Handled machines for manufacturing window frames.
  • Assisted in training new employees on proper operation of machinery and safety protocols.
  • Loaded and unloaded items from machines and conveyors.
  • Performed quality control checks on finished products.
  • Identified problems related to assembly line operations and took corrective action.
  • Communicated effectively with team members regarding tasks and progress.

Custodian

ABM Industries, Inc.
Romeo, US
01.2017 - 02.2018
  • Assist with snow removal operations when necessary.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Maintain cleanliness of exterior grounds by removing trash and debris from building entrances and sidewalks.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Ensured the cleanliness and upkeep of the building, contributing to a sanitary and welcoming atmosphere.

Education

High school or equivalent -

Romeo High School
Romeo, MI
05.2016

Skills

  • Detail-Oriented Organization
  • Efficient Snow Removal
  • Floor Maintenance
  • Customer service
  • Operational Supervision Expertise
  • Adaptable Learner
  • Staff Coordination
  • Effective Communication
  • Material Handling
  • Efficient Project Management
  • Proficient Computer Skills
  • Custodial Experience
  • Preventive Maintenance
  • Team Leadership
  • Surface Buffing
  • Digital Proficiency
  • Professional Cleaning
  • Staff training and development
  • Team motivation
  • Conflict resolution
  • Employee scheduling

Certification

  • Driver's License
  • Aerial Lift Certification

Workauthorization

Authorized to work in the US for any employer

Assessments

  • Verbal communication, Proficient, 05/01/22
  • Work style: Reliability, Proficient, 08/01/21
  • Customer service, Proficient, 05/01/22
  • Cleaner fit, Proficient, 05/01/22
  • Work motivation, Proficient, 08/01/21
  • Customer focus & orientation, Proficient, 05/01/22
  • Attention to detail, Proficient, 05/01/22

Timeline

Product Stocker

Royal Liquor
06.2023 - 07.2023

Assistant Manager

DM BURR GROUP
03.2023 - Current

Building Supervisor

DM BURR GROUP
05.2022 - 03.2023

Day Lead Custodian

DM BURR GROUP
09.2021 - 05.2022

ABM Janitorial

ABM Industries, Inc.
10.2020 - 09.2021

Delivery Driver

DoorDash
08.2020 - 09.2020

Custodian

ABM Industries, Inc.
06.2019 - 08.2020

window factory worker

MLC windows
02.2018 - 04.2019

Custodian

ABM Industries, Inc.
01.2017 - 02.2018

High school or equivalent -

Romeo High School

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Bobbie Hagood