Bobbie Harrison
Bellevue,TX
Summary
Dynamic Medical Office Manager with a strong work ethic and proven expertise in healthcare compliance at Hemesath Podiatry, PLLC. Successfully implemented electronic health records, enhancing patient satisfaction and reducing claim rejections. Skilled in relationship building and effective multitasking, driving operational efficiency and team performance in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Medical Office Manager
Hemesath Podiatry, PLLC
08.2021 - Current
- Oversaw daily operations, ensuring efficient scheduling and patient flow management.
- Implemented electronic health record systems to streamline patient information access and documentation.
- Coordinated staff training programs, enhancing team performance and compliance with healthcare regulations.
- Managed vendor relationships to ensure timely delivery of medical supplies and equipment.
- Developed office policies that improved workflow processes and enhanced patient satisfaction.
- Executed billing and coding procedures with high accuracy, reducing claim rejections significantly.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Assisted with regulatory issues such as compliance.
- Oversaw accounting, budgeting, and financial reporting.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Completed bi-weekly payroll for 5 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Negotiated and executed contracts on behalf of department.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Patient Access Associate
United Regional Health Care
08.2021 - 08.2022
- Managed patient registration processes, ensuring accuracy and efficiency in data entry.
- Coordinated insurance verification and eligibility checks, streamlining onboarding procedures.
- Assisted patients with scheduling appointments, enhancing access to healthcare services.
- Facilitated communication between patients and healthcare providers, improving service delivery.
- Maintained compliance with HIPAA regulations, safeguarding patient confidentiality and data integrity.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
Quality Manager
Wise Health System
08.2017 - 08.2022
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented quality control processes to meet industry standards and regulations.
- Conducted internal audits to identify areas for process improvement and compliance adherence.
- Mentored team members on best practices in quality management and regulatory requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Oversaw maintenance schedules, ensuring timely repairs and compliance with safety regulations.
- Led team in troubleshooting complex mechanical issues, reducing downtime significantly.
- Developed and implemented preventive maintenance programs to extend equipment lifespan.
- Supervised employee performance, preventive maintenance, and safety.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Collaborated with other departments to verify completion of maintenance tasks.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Procured pricing information from various vendors to support cost-effective purchasing.
Child Nutrition Assistant
Bellevue School District
08.2016 - 08.2017
- Developed and implemented nutrition education programs for students, promoting healthy eating habits.
- Collaborated with kitchen staff to prepare balanced meals according to dietary guidelines and regulations.
- Monitored food safety practices, ensuring compliance with health standards and protocols.
- Trained new team members on food preparation techniques and nutrition policies, enhancing team efficiency.
- Assisted in menu planning, incorporating seasonal ingredients while meeting nutritional requirements for diverse populations.
- Maintained a clean and sanitary kitchen environment, adhering to health and safety guidelines.
- Participated in professional development workshops focusing on child nutrition trends, regulations, and best practices to continuously enhance skills as a Child Nutrition Assistant.
Outside Sales Representative/Customer Service Representative
WL Plastics
03.2003 - 01.2016
- Developed and maintained strong client relationships to drive sales growth and customer satisfaction.
- Conducted market research to identify new business opportunities and enhance product offerings.
- Delivered compelling presentations and product demonstrations to prospective clients, increasing engagement rates.
- Collaborated with marketing teams to create targeted campaigns that supported sales initiatives and brand awareness.
- Analyzed customer feedback and market trends to refine sales strategies and improve service delivery.
- Negotiated contracts with key accounts, ensuring favorable terms while maximizing profitability for the company.
- Implemented CRM tools to streamline sales processes, improving data accuracy and reporting efficiency.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Monitored competitor activities to maintain competitive advantage.
- Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Office Administrator
Westar Transportation
09.1998 - 03.2002
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated schedules and meetings for senior management, optimizing time utilization.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Implemented new office procedures, improving administrative efficiency and staff productivity.
Education
Bachelor of Arts - Education
Wayland Baptist University
Plainview, TX05-2018
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Change management
- Coding team coordination
- Practice marketing
- HIPAA regulations
- Decision-making
- Healthcare compliance
- Medical coding
- Physician coordination
- Office management software
- Medical history obtainment
- Performance data review
- Strong interpersonal skills
- Conflict resolution abilities
- Electronic health records management
- Data entry
- Planning and prioritization
- Relationship building
- Time management
- Work Planning and Prioritization
- Payroll and budgeting
- Microsoft office
- Flexible schedule
- Scheduling and calendar management
- Workflow planning
Timeline
Medical Office Manager
Hemesath Podiatry, PLLC
08.2021 - Current
Patient Access Associate
United Regional Health Care
08.2021 - 08.2022
Quality Manager
Wise Health System
08.2017 - 08.2022
Child Nutrition Assistant
Bellevue School District
08.2016 - 08.2017
Outside Sales Representative/Customer Service Representative
WL Plastics
03.2003 - 01.2016
Office Administrator
Westar Transportation
09.1998 - 03.2002
Bachelor of Arts - Education
Wayland Baptist University
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