Bobbie Hensley
Elkton
Summary
Dynamic administrative professional with a proven track record at Blue Ridge Pain Management, excelling in appointment scheduling and customer service. Recognized for meticulous attention to detail and maintaining confidentiality, I effectively streamlined operations, enhancing patient satisfaction and ensuring compliance with HIPAA regulations. Adaptable and professional, I thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
Consolidated Business Solutions, LLC
09.2016 - 07.2022
- Managed office correspondence, ensuring timely and accurate communication among departments.
- Organized and maintained filing systems, enhancing document retrieval efficiency.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed incoming and outgoing mail and packages according to established procedures.
Patient Billing Representative
Meadow Crest Ent
07.2010 - 10.2011
- Processed patient billing inquiries efficiently, ensuring accurate and timely resolution of issues.
- Verified insurance claims and coordinated with payers to maximize reimbursement rates.
- Maintained detailed records in billing system, ensuring compliance with regulatory requirements.
- Educated patients on billing processes and insurance coverage, enhancing customer satisfaction.
- Provided exceptional customer service to patients, addressing billing inquiries promptly and professionally.
Administrative Manager
Blue Ridge Pain Management
11.2008 - 07.2010
- Managed patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Maintained accurate electronic health records, supporting compliance and data integrity.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Spotswood High School
Penn Laird, VASkills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Customer follow-up
- Filing systems
- Appointment scheduling
- Front desk reception
- Scheduling
- Multitasking Abilities
- Professional and mature
- Flexible and adaptable
Timeline
Administrative Clerk
Consolidated Business Solutions, LLC
09.2016 - 07.2022
Patient Billing Representative
Meadow Crest Ent
07.2010 - 10.2011
Administrative Manager
Blue Ridge Pain Management
11.2008 - 07.2010
High School Diploma -
Spotswood High School