Bobbie Holifield
Summary
Dynamic and reliable professional with extensive customer service experience. Proven ability to enhance user experiences and resolve issues with empathy and patience. Skilled in managing operations and maintaining high standards of service, ensuring customer satisfaction and loyalty, and providing assistance to the public.
Overview
17
17
years of professional experience
Work History
Public Service Clerk
Branch District Library
04.2025 - Current
- Assisted patrons in locating resources, resulting in improved user experiences and increased library usage.
- Managed phone lines effectively, directing calls appropriately while maintaining a professional demeanor at all times.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted library patrons with resolving computer/phone problems.
- Managed circulation desk operations, ensuring accurate check-in and check-out processes.
- Greeted patrons warmly and offered to assist with issues or needs.
Cashier/Gas Attendant
The D’s Shoppes INC
08.2019 - 08.2025
- Gas Station Attendant
- Worked flexible schedule and extra shifts to meet business needs.
- Helped to serve customers efficiently with a positive attitude.
- Checked customer identification for alcohol sales, tobacco sales, and lottery sales. Stocked shelves and coolers, product rotation, cash handling, drawer counts, help elderly fill gas tanks, food and grocery sales, opening and closing procedures
- Store changed ownership in February 2024; now named Hasten Station
- Built relationships with customers to encourage repeat business.
Welding/production
Martinrea
08.2019 - 01.2020
- Robotic Spot Welder
- Worked as a team on Assembly Line to assist in producing quality parts, inspected welds from my area and other lines I worked on, self-motivated, stayed busy when lines were down, assisted with other lines, determined to learn other areas, always eager and willing to learn new areas and about the quality of the parts.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receiving/Overstock
Western Power Sports
04.2019 - 07.2019
- Received product from FedEx or UPS, labeled product, insured product was sent to correct area, picked product by forklift from warehouse
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Material Handler
Ventra
10.2018 - 04.2019
- Forklift operator, removed parts from mills, shipping and receiving, moved steel coils by crane operation, assisting team members with maintaining on-time production, striving for quality product, assisting team members in maintaining department cleanliness
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
Production Worker
Padnos
08.2018 - 09.2018
- Machine Operator, recycling plastic, monitoring product and adjusting machine settings (silo) assisting team members with maintaining on-time production, striving for quality product, assisting team members in maintaining department cleanliness
- Followed safety procedures and guidelines to maintain safe working environments.
Wire Termination
Indiana Marine Products
11.2017 - 06.2018
- Wire termination, maintained on-time production, checked quality of my work as well as others, department cleanliness, worked as a team player, observed machine gauge change over
Assistant Manager
Rue21
05.2016 - 07.2017
- Assistant Manager, key holder, bank deposits, safe handling, counting registers between shift change, coaching associates into achieving goals, assisted in maintaining store conditions
Receptionist
Casey’s Cove Marina
07.2015 - 11.2015
- Accounts receivables, customer service, data entry, boat rentals, answering phones
Assistant Manager
G.H Bass & Co
02.2015 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate/Assistant Mananger
Famous Footwear
01.2012 - 01.2014
- As a Sales Associate, I helped with customer service, worked alongside Management, daily goals, assisted in maintaining store conditions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Sales Manager, key holder, counted money and bank deposits, coached associates, assisted in maintaining store conditions
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Bakery/Deli Team Member
Meijer
01.2009 - 10.2013
- Deli/Bakery Retail, assisted customers, assisted Team Leads in providing customer service, provided quality customer service
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
Education
Associate of Applied Science - Massage Therapy
Baker College
Jackson, MI06-2017
Associate's Degree in General Studies - Prerequisites
Kellogg Community College
Battle Creek, MI06-2012
Skills
- Customer service
- Reliability and punctuality
- Honest and dependable
- Empathy and patience
Timeline
Public Service Clerk
Branch District Library
04.2025 - Current
Cashier/Gas Attendant
The D’s Shoppes INC
08.2019 - 08.2025
Welding/production
Martinrea
08.2019 - 01.2020
Receiving/Overstock
Western Power Sports
04.2019 - 07.2019
Material Handler
Ventra
10.2018 - 04.2019
Production Worker
Padnos
08.2018 - 09.2018
Wire Termination
Indiana Marine Products
11.2017 - 06.2018
Assistant Manager
Rue21
05.2016 - 07.2017
Receptionist
Casey’s Cove Marina
07.2015 - 11.2015
Assistant Manager
G.H Bass & Co
02.2015 - 05.2015
Sales Associate/Assistant Mananger
Famous Footwear
01.2012 - 01.2014
Bakery/Deli Team Member
Meijer
01.2009 - 10.2013
Associate of Applied Science - Massage Therapy
Baker College
Associate's Degree in General Studies - Prerequisites
Kellogg Community College