Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbie Howard

Jamaica

Summary

Experienced in contract administration, risk mitigation, and compliance. Proficient in developing curriculum and delivering training on contract monitoring best practices. Managed a team overseeing applications for Cash Assistance and Medicaid programs. Skilled in conducting Quality Control audits and providing technical support for error resolution.

Overview

23
23
years of professional experience

Work History

Administrative Staff Analyst

Human Resources Administration/ Contract Monitoring Office (CMO)
08.2019 - 04.2024
  • Guided DSS/HRA Contract Managers in technical aspects for effective contract oversight.
  • Created training curriculum on best practices for proactive contract monitoring.
  • Evaluated internal and external audit results to address program vulnerabilities.

Administrative Staff Analyst

Human Resources Administration/ Medicaid Research and Program Monitoring
04.2014 - 08.2019
  • Researched and developed curriculum for the delivery of training to all Medical Insurance and Community Services Administration (MICSA) staff members.
  • Managed the Department of Records Information Services (DORIS) Quality Control Project for MICSA to ensure case records are properly imaged in the HRA One Viewer and maintained for the appropriate retention period in the warehouse before destruction.
  • Operated as a liaison for HRA One Viewer and monitored the Medicaid Income from Assets and Real Estate (MIAR) database for Medicaid staff.

Administrative Staff Analyst

Human Resources Administration/Medicaid Managed Care
06.2012 - 04.2014
  • Supervised and monitored the day- to- day operation of staff members in Managed Care Client Services Unit Call Center, Restriction Recipient Program and Comprehensive Case Management Unit.
  • Established written procedures for Medicaid staff on pool trust eligibility and provided oversight to staff completing special projects for executive staff members.
  • Collaborated with The NYC Department of Mental Health and Hygiene and the New York State Department of Health by enrolling clients in Welfare Management System (WMS) and EMEDNY database.

Associate Staff Analyst

Human Resources Administration/ Adult Protective Services Contract Unit
04.2011 - 06.2012
  • Managed a portfolio of ongoing human service contracts by conducting performance and fiscal monitoring.
  • Performed a broad range of procurement activities including Solicitations, Requests for Proposals (RFPs) and Bids.
  • Provided technical consultations to vendors to help expedite the delivery of contracted services.

Associate Staff Analyst

Human Resources Administration/Office of Contracts
10.2009 - 04.2011
  • Generated Request for Proposals (RFP’s) for human services and confirmed that Agency’s contracts were procured in accordance with the City’s Procurement Policy Board rules.
  • Processed renewals and amendments as needed to provide continuity of services to HRA’s clients and communities in need.
  • Evaluated proposals and monitored the evaluation process to ensure strict compliance with the selection for awarding contracts.

Associate Staff Analyst

Human Resources Administration/ Office of Quality Assurance and Fiscal Integrity (OQAFI)
12.2003 - 10.2009
  • Reviewed staff members audits of active Cash Assistance, Medicaid and SNAP cases using Federal Quality Control Methodology to ensure the proper provision of payments by identifying and reducing payment errors.
  • Created training curriculum on audit methodology and delivered training on State Administrative Directives to enhanced audit capabilities of staff.
  • Formulated a Basic Eligibility Manual for OQAFI staff and provided onsite training to staff at Job Center locations to combat high error rates.

Associate Staff Analyst

Human Resources Administration- Office of Staff Resources
07.2001 - 12.2003
  • Coached Welfare to Employment Participants (WEP) on the importance of maintaining agency’s standard of work performance and conducted evaluations to constructively address concerns.
  • Organized training by scheduling trainers, sending training correspondence, and entered training data into digital database.
  • Managed multiple deadlines while analyzing statistical data critical to substantiating the necessity for training.

Education

Master of Science in Education - Counseling

State University of New York At Brockport
Brockport, NY
05.1984

Bachelor of Arts - undefined

State University at New Paltz
01.1983

Skills

  • Workflow optimization
  • Compliance monitoring
  • Performance reporting
  • Records management
  • Procurement management
  • Meeting coordination
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Organizational skills

Timeline

Administrative Staff Analyst

Human Resources Administration/ Contract Monitoring Office (CMO)
08.2019 - 04.2024

Administrative Staff Analyst

Human Resources Administration/ Medicaid Research and Program Monitoring
04.2014 - 08.2019

Administrative Staff Analyst

Human Resources Administration/Medicaid Managed Care
06.2012 - 04.2014

Associate Staff Analyst

Human Resources Administration/ Adult Protective Services Contract Unit
04.2011 - 06.2012

Associate Staff Analyst

Human Resources Administration/Office of Contracts
10.2009 - 04.2011

Associate Staff Analyst

Human Resources Administration/ Office of Quality Assurance and Fiscal Integrity (OQAFI)
12.2003 - 10.2009

Associate Staff Analyst

Human Resources Administration- Office of Staff Resources
07.2001 - 12.2003

Bachelor of Arts - undefined

State University at New Paltz

Master of Science in Education - Counseling

State University of New York At Brockport

Similar Profiles

CREATE PROFILE