Personable and dedicated with extensive experience in industrial sales (MRO). Solid team player with upbeat, positive attitude and proven skill in establishing rapport with inside and outside customers. Motivated to contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Center Manager
Applied Industrial Technologies Inc.
Memphis , TN
09.2013 - Current
Managed daily operations of customer service center, including staff scheduling and customer service.
Collaborated with other departments to coordinate cross-functional projects related to customer service initiatives.
Made or approved inventory and supply purchases.
Reviewed completed work to verify consistency, quality and conformance.
Developed relationships with key vendors and suppliers for better pricing terms and conditions as well as improved product availability and delivery times.
Managed branch files per recordkeeping and compliance requirements.
Monitored contract performance to ensure compliance with contractual obligations by all parties involved.
Assisted in resolving discrepancies between invoices and purchase orders.
Explained product features and benefits to company staff members and customers.
Education
High School Diploma -
Munford High School
Munford, TN
05-1992
Skills
Ordering and Purchasing
Selling Price Recommendations
Customer Needs Identification
Inventory Control
Experience in SAP, and ARIBA
MS Office
Corporate Partnerships
Maintaining Compliance
Purchasing and Procurement
Technical Knowledge
Timeline
Service Center Manager
Applied Industrial Technologies Inc.
09.2013 - Current
High School Diploma -
Munford High School
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