Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bobbie Jackson

Jacksonville,FL

Summary

A results-driven and client-focused Assistant Manager with extensive experience in the beauty and retail industry. Proven ability to lead and motivate teams, manage daily operations, and drive business growth through strong coaching, development, and client service. Skilled in analyzing key performance metrics to enhance customer experience and team performance, while maintaining a strong sales focus. Expertise in skincare services, including facials and tailored routines, and in-depth knowledge of top-tier product lines. Experienced in training new hires, collaborating with leadership, and developing effective brand partnerships to boost sales and traffic. Passionate about continuous learning and committed to achieving company standards and goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales and Service Leader

Sephora
01.2019 - Current
  • Performance-Driven Leadership: Successfully analyzed key performance indicators (KPIs) to drive results, significantly enhancing the client service experience and operational efficiency
  • Team Development & Coaching: Led and supported a team of 40+ beauty advisors, providing ongoing coaching and feedback to optimize performance and improve customer satisfaction
  • Talent Management: Collaborated with the leadership team to assist in interviewing, onboarding, and coaching new beauty advisors
  • Ensured timely completion of their WTS (Welcome To Sephora) to guarantee preparedness
  • Individualized Coaching: Assigned specific coordinators to coach on individual metrics impacting daily business, consistently following up to ensure continuous leadership development
  • Event Planning & Sales Growth: Played a key role in planning and executing brand events aimed at boosting sales and increasing foot traffic
  • Brand Partnership & Training: Utilized relationships with brand partners to provide educational opportunities for beauty advisors, enhancing their product knowledge and service offerings
  • Beauty Services Coaching: Trained and mentored licensed beauty advisors on a daily basis, closely monitoring their performance and development through KPIs focused on beauty services

Senior Skincare Advisor

Sephora
01.2016 - 01.2019
  • Skincare Service Expertise: Performed a wide range of facials, including express facials, seasonal treatments, and Perk by Hydrafacial, averaging 8 treatments daily, while consistently delivering exceptional client results
  • Personalized Skincare Solutions: Developed customized skincare routines tailored to address individual client concerns, including those recovering from postoperative procedures
  • Product Knowledge Mastery: Possessed in-depth knowledge of over 35 reputable skincare brands, including Dermalogica, Perricone MD, and Dr
  • Dennis Gross, ensuring expert product recommendations
  • New Hire Training: Led onboarding and training for new hires on skincare product lines, enhancing their ability to deliver a superior client service experience
  • Team Collaboration & Sales Growth: Collaborated with the beauty service team and leadership to host in-store classes, boosting traffic and increasing sales
  • Brand Partnerships: Worked closely with brand representatives to drive brand growth and expand business opportunities within Sephora
  • Skincare Sales Performance: Consistently maintained a 30% sales penetration of skincare retail within the store location, contributing significantly to overall revenue
  • Ongoing Professional Development: Committed to continuous learning through quarterly field education, receiving additional training and certification to stay ahead of industry trends

Merchandise and Service Coordinator

Ulta Beauty
01.2013 - 01.2016
  • Client-Focused Leadership: Expert at creating a welcoming atmosphere for clients, while leading by example to inspire staff and new hires to deliver exceptional service
  • Business Forecasting & Inventory Management: Skilled in forecasting business needs and preparing inventory to support sales targets and operational efficiency
  • Sales Floor Engagement: Actively worked the sales floor to guide clients in building personalized skincare routines, fostering strong customer relationships and boosting sales
  • Salon & Skin Bar Operations: Assisted in managing inventory and optimizing operations for the salon and Dermalogica Skin Bar, ensuring smooth daily functions and a high standard of service
  • Team Retention & Development: Focused on retaining and developing a high-performing team, ensuring alignment with company standards and consistently achieving team goals

Education

Facial Speciality -

Florida State Community College
01.2020

Administrative Assistant Certification - undefined

University of North Florida
01.2013

Public Relations - undefined

Florida Agricultural and Mechanical University
01.2007

Skills

  • Data Interpretation Skills
  • Creative Problem-Solving skills
  • Cosmetic Consulting
  • Organization and Time Management skills
  • Communication skills
  • Event planning and marketing
  • Coaching and Guidance
  • Staff education and training
  • Metric tracking
  • Skilled multi-tasker
  • Superior computer skills
  • Decision-making

Certification

  • Facial Speciality License, 01/01/20, Florida Board of Cosmetology, Active
  • Senior Skincare Advisor Certification, 01/01/18, Sephora, Active
  • Perk by Hydrafacial Certification, 01/01/16, Sephora, Active

Timeline

Sales and Service Leader

Sephora
01.2019 - Current

Senior Skincare Advisor

Sephora
01.2016 - 01.2019

Merchandise and Service Coordinator

Ulta Beauty
01.2013 - 01.2016

Administrative Assistant Certification - undefined

University of North Florida

Public Relations - undefined

Florida Agricultural and Mechanical University

Facial Speciality -

Florida State Community College

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Bobbie Jackson