Bobbie J. Castro
Austin
Summary
Motivated and detail-oriented professional with extensive experience in customer service, team leadership, and store operations. Skilled in training and managing staff, promoting sales, and maintaining high standards of quality and safety. Demonstrated ability to drive efficiency, enhance customer satisfaction, and ensure smooth operations in fast-paced environments. Committed to fostering a positive team atmosphere while ensuring the success of business objectives
Overview
13
13
years of professional experience
1
1
Certification
Work History
Private Care Giver
Matthew Herrera
01.2021 - Current
- Provide personalized, one-on-one care, ensuring a safe, comfortable, and supportive environment for the client.
- Assist with daily activities, including grooming, meal preparation, medication reminders, and mobility support.
- Build a strong, empathetic relationship with the client, prioritizing their emotional and physical well-being.
- Manage the client's appointments, transportation, and other logistical tasks to ensure their schedule is organized and efficient.
- Ensure the client's home remains clean, safe, and well-maintained, while respecting privacy and confidentiality.
- Communicate regularly with family members and healthcare providers, offering updates on progress and addressing any concerns.
- Monitor and document the client’s health progress, providing reports to family and healthcare professionals as needed.
- Adhere strictly to health, safety, and sanitation guidelines to ensure the client's well-being and prevent risks.
Line Cook
Austin Daily Press
06.2019 - 09.2020
- Sanitized cutting boards, benches, and surfaces between tasks to prevent cross-contamination and ensure food safety.
- Trained new staff on proper food preparation, kitchen equipment use, storage procedures, and sanitation protocols.
- Efficiently prepared multiple orders simultaneously during peak periods, maintaining high accuracy and ensuring customer satisfaction.
- Adhered to the restaurant's stock management schedule, monitoring product freshness and rotating stock to minimize waste.
- Maintained high standards for food quality and presentation, ensuring consistency and excellence in every dish.
- Prepared food items according to established recipes and portion control guidelines to meet quality and consistency standards.
Customer Service Agent
Sears
05.2018 - 06.2019
- Provided excellent customer service by addressing inquiries, resolving issues, and offering product recommendations in a friendly and professional manner.
- Managed high-volume calls and emails efficiently, ensuring prompt and accurate responses to customer concerns.
- Maintained detailed records of customer interactions, processing orders and returns while ensuring customer satisfaction.
- Trained new team members on customer service best practices, company policies, and the use of customer support systems.
- Handled customer complaints with empathy and professionalism, ensuring timely resolution and customer retention.
- Followed up with customers to ensure all inquiries were resolved and to gather feedback for service improvement.
Manager
Mod Pizza
05.2015 - 05.2018
- Led daily store operations, ensuring the Mod experience was consistently achieved for both customers and employees.
- Directed and delegated tasks to squad members to maintain efficiency and uphold brand standards.
- Supervised both front and back-of-house operations, ensuring high-quality service and smooth workflow.
- Maintained effective communication with team members, addressed customer concerns, and prioritized high-demand situations.
- Managed inventory, placing Roma orders, and ensuring stock levels met operational needs while maintaining quality standards.
- Fostered a professional, safe, and organized work environment for both staff and customers.
- Held key-holder responsibilities, including opening and closing the store.
- Oversaw cash management procedures, including handling cash drawers and making nightly deposits.
- Completed training to become an All-Star Certified Trainer, guiding new hires through the onboarding process and ensuring adherence to Mod Pizza's values and health, safety, and sanitation protocols.
Key Holder
Life Uniform
05.2012 - 09.2014
- Supported upper management in reporting sales data, evaluating employee performance, and enforcing store loss prevention policies.
- Collaborated with the team to perform cashier duties, merchandise products, and maintain store cleanliness, ensuring operational efficiency.
- Promoted new products and ongoing sales to drive revenue growth, encouraging upselling and enhancing customer experience.
- Managed daily store operations, including cash drawer reconciliation, processing charge slips and coupons, and completing daily bank deposits.
- Ensured store security and handled key-holder responsibilities, including opening and closing the store.
Education
High School Diploma -
SIDNEY LANIER
Austin, TXSkills
- Team Leadership & Staff Training
- Customer Service Excellence
- Sales & Revenue Growth
- Food Safety & Sanitation
- Operational Efficiency
- Adaptability
- Attention to Detail
- Problem-Solving
- Communication
- Time Management
Certification
- Food Handlers
- Tabc
Timeline
Private Care Giver
Matthew Herrera
01.2021 - Current
Line Cook
Austin Daily Press
06.2019 - 09.2020
Customer Service Agent
Sears
05.2018 - 06.2019
Manager
Mod Pizza
05.2015 - 05.2018
Key Holder
Life Uniform
05.2012 - 09.2014
High School Diploma -
SIDNEY LANIER
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