Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbie J. Martin

Avon,IN

Summary

Dynamic, results-driven professional with a proven track record in managing business operations and fostering employee engagement. Expertise in cultivating strong relationships through exceptional communication skills, enhancing customer satisfaction and internal collaboration. Collaborative team player dedicated to driving operational excellence and supporting organizational goals. Committed to leveraging relationship-building abilities to positively impact team dynamics and overall business success.

Overview

29
29
years of professional experience

Work History

Account Manager

Excelerate Leasing
01.2022 - Current
  • Manage new and existing accounts to ensure customer balances are within lease agreement
  • Communicate and work with customers regarding their financial needs
  • Balance daily receivables with accounting software
  • Process payment file and refunds daily and submit to the bank timely
  • Assist with implementing new phone CRM to effectively communicate with customers and staff
  • Assist with basic HR concerns as they arise

HR Admin/Office Manager

Center for Pain Management
01.2006 - 01.2022
  • Assist with interviewing process of all potential new employees
  • Train all new and existing employees on computer systems, phones and office protocol
  • Maintain all employees files for 80 staff members
  • Process timesheets in timely manner for payroll processing
  • Assist with and/or troubleshoot basic IT concerns, as they arise
  • Work with attorneys and physicians to schedule depositions, trials and narratives
  • Maintain financials and budgets for Greenwood office

Consultant

Beacon Services - PPG
01.2003 - 01.2005
  • Traveled to clients/practices in Central Indiana to set up practice prior to and on "go-live" dates
  • Trained physicians and staff on Medical Billing Software
  • Worked with Administration and Physicians to set up efficient procedures for office operations
  • Developed System Maintenance files for Medical Billing Software per client’s needs
  • Assisted clients with billing operations on an as needed basis
  • Assisted clients with front office operations on an as needed basis
  • Managed help desk for all clients

Collections Manager

Sallie Mae
01.2002 - 01.2003
  • Managed up to 40 employees for student loan collections department
  • Interviewed staff for collections representatives
  • Performed 90 day and yearly reviews for all employees
  • Terminated employment with staff members when necessary
  • Met collections goal 95% of time employed

Project Manager

ADT Security
01.1997 - 01.2002
  • Managed 6-9 member team that covered all clients in the Midwest and East Coast
  • Traveled to meet with clients Loss Prevention teams to schedule installation and "go-live" dates
  • Coordinated all installations for major clients, such as, GAP, William Sonoma and CVS Pharmacy
  • I was the only manager to cover 2 regions, with 98% on time installations

Education

No Degree - Business Management

Indiana Wesleyan University

General Studies

Westfield Washington High School
01.1995

Skills

  • Recruitment and onboarding processes
  • Independent and collaborative work
  • Effectively manage high-pressure situations
  • Proficient in Microsoft
  • Proficient in QuickBooks/CRM systems/EHR systems

Timeline

Account Manager

Excelerate Leasing
01.2022 - Current

HR Admin/Office Manager

Center for Pain Management
01.2006 - 01.2022

Consultant

Beacon Services - PPG
01.2003 - 01.2005

Collections Manager

Sallie Mae
01.2002 - 01.2003

Project Manager

ADT Security
01.1997 - 01.2002

General Studies

Westfield Washington High School

No Degree - Business Management

Indiana Wesleyan University

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