BOBBIE-JO BIGHILL
Osburn
Summary
Collaborative leader with talent for fostering positive relationships and building an inclusive school environment. Demonstrates genuine commitment to supporting students, staff, and parents in achieving educational excellence. Demonstrates patience and empathy in effectively managing operations, ensuring a supportive atmosphere for both staff and students. Proven skilled in persuasive communication and collaboration, driving initiatives that improve performance and engagement. Always striving to create a nurturing and productive educational community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Teacher - 2nd Grade
Wallace Grade School
Osburn, Idaho
08.2023 - Current
- Participated in school groups committed to improving student outcomes.
- Managed classroom supplies to ensure materials were available when needed.
- Maintained accurate records of student progress, including grades, attendance, and behavior reports.
- Adapted teaching methods to meet the needs of students with special education requirements.
- Modeled appropriate behaviors while promoting respect among all members of the school community.
- Utilized technology in instruction for increased engagement and improved student learning outcomes.
- Implemented effective classroom management strategies that promoted a safe and productive learning environment.
- Integrated social-emotional learning into daily instruction to foster a supportive classroom environment.
- Encouraged parent involvement by providing regular updates on student progress and hosting parent and teacher conferences.
- Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
- Collaborated with other teachers and administrators in the development, evaluation, and revision of elementary school programs.
- Conferred with parents or guardians, teachers, counselors, and administrators to resolve students' behavioral and academic problems.
Paraeducator, Special Education
Wallace Grade School and Jr./Sr. High School
Osburn, Idaho
01.2022 - 06.2023
- Supported efforts to help students develop social skills through modeling and community integration.
- Implemented teachers' lesson plans, adapting instruction to fit needs of individual students and small groups.
- Improved student behavior with consistent monitoring, intervention, and positive reinforcement.
- Managed students' personal needs, including lifting, feeding, and toileting.
- Helped special education students integrate into mainstream classroom environments.
- Employed effective classroom management techniques while working with diverse groups of students in an inclusion setting.
- Utilized assistive technology tools to enhance learning opportunities for students with disabilities.
- Instructed individuals or small groups using specialized teaching methods or strategies designed to meet the specific needs of each student's disability.
- Provided direct instruction to students with special needs in a one-on-one and small group setting.
- Provided emotional support and guidance to students facing physical, social, or emotional challenges in order to create a safe learning environment.
- Encouraged and explored activities to help students improve gross and fine motor skills.
- Alerted teacher of learning or behavioral problems associated with individual students.
- Prepared weekly educational agendas with help of lead teacher.
- Provided assistance to students with special needs.
- Attended staff meetings and served on committees, as required.
Substitute Teacher, K-12
Wallace High School
Wallace, Idaho
11.2021 - 01.2022
- Supervised students during quizzes and exams to prevent cheating.
- Demonstrated strong classroom management techniques to ensure a safe learning environment.
- Managed classroom environment, helping students learn in absence of regular teachers.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Documented summary of work completed to update regular classroom teacher.
- Followed lesson plans designed by staff teachers.
- Followed school district policies and procedures when subbing in different schools within the district's boundaries.
- Operated computers or audio-visual aids to supplement presentations.
Business Office Manager & Community Resident Director
Pacifica Senior Living
Pinehurst, ID
06.2021 - 11.2021
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
- Handled Accounts Payable and Receivables entries.
- Responsible for billing Medicaid and making sure the amounts were kept up to date.
- Assisted families with information and placement of loved ones into the community.
- Handled the paperwork needed for intake as well as making sure the candidates were appropriate for the community.
- Assisted residents, employees, LPN, and the executive director.
- Consistently reviewed processes to find more efficient and better documentation for the community.
- Assisted new associates with completing new hire, orientation and benefits paperwork.
- Analyzed financial data and prepared accurate and timely reports for senior management.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Front Office Supervisor/Manager for Medical Clinic
Heritage Health
Kellogg, Idaho
08.2015 - 06.2021
- Investigated and resolved complaints.
- Planned and facilitated staff meetings.
- Completed daily bookkeeping, billing, scheduling, reports including running and analyzing reports for improvement.
- Coordinated with HR, IT and Maintenance to manage clinic operations.
- Developed and analyzed department goals using several different reports.
- Developed team and employees using training, coaching and discipline.
- Managed front desk operations, including check-in and check-out procedures and patient services.
- Ensured that all safety protocols were adhered to by the front office team members at all times during their shift duties.
- Liaised effectively with other departments such as finance and patient services in order to improve and streamline clinic operations.
- Developed strategies to increase customer satisfaction levels through improved service delivery standards.
- Implemented cost control measures to reduce overhead expenses while maintaining quality standards.
- Organized daily workloads for front office team members to ensure efficient operations.
- Monitored staff attendance and ensured compliance with company policies.
- Kept up-to-date with clinic and medical best practices related to patient outcomes.
- Assisted in the recruiting, hiring, training, and scheduling of front office personnel.
- Supervised staff members, providing guidance and support when needed.
- Analyzed front office data to identify opportunities for improvement.
- Ordered supplies and maintained inventory control, minimizing unnecessary expenses.
- Tracked customer satisfaction surveys, maximizing usage of response tracking system.
- Communicated verbally and in writing to provide clear direction to staff.
- Promoted correct procedures for accounting, credit control, and handling of financial transactions.
- Resolved conflicts professionally between staff members and patients.
- Conferred with other departments on projects involving multiple teams from different divisions.
- Maintained accurate payroll records and submitted data to accounting department for processing.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Coordinated office workflow to maximize productivity and labor resources.
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
- Drafted and monitored employee scheduling to support effective resource allocation.
Telecommunications Instructor
Criminal Justice Training Center
Burien, Washington
10.2010 - 07.2015
- Assisted in development of curriculum.
- Conducted classes.
- Assisted with program planning.
- Collaborated with program director and colleagues to implement program improvements.
Dispatcher/Call Taker, Training Officer
Pacific County Sherriff's Office
South Bend, Washington
10.2008 - 07.2015
- Monitored radio traffic and answered 911 and non-emergency calls.
- Responded to 911 emergency calls and made appropriate unit and agency dispatches.
- Assisted with jail security as well as officer safety and security.
- Maintained training records, warrants, necessary logs.
- Monitored and confirmed certificate validation.
- Worked with other agencies to set up a rapid response team for dispatch agencies nation wide as well as filling in at other 911 centers in emergency situations.
Proctor
Criminal Justice Training Center
Burien, Washington
07.2014 - 06.2015
- Acted as proctor for Reserve Law Enforcement Tests.
- Ensured compliance with standards for Law Enforcement test regulations.
- Ensured appropriate filing of all test.
Education
Non-traditional Teaching Certification -
College of Southern Idaho
Twin Falls, IdahoBanking Course - undefined
Teller training Institute
WashingtonCertificate of Completion - Carpentry
North Idaho College
IdahoMaster in School Administration -
Southeastern Oklahoma State University
Durant, OK, US05.2025
Bachelor in Applied Science - undefined
Boise State University
Boise, ID, US12.2023
Associate Degree - Business Management, Accounting
Clatsop Community College
06.2021
Skills
- Relationship management
- Prioritization of tasks
- Problem-solving skills
- Team collaboration enhancement
- Project coordination
- Effective complaint resolution
- Complaint resolution
- Quality management
Certification
- Certified Teacher, Idaho State Board of Education - Current
- Certified School Administrator, Idaho State Board of Education - in process.
Timeline
Teacher - 2nd Grade
Wallace Grade School
08.2023 - Current
Paraeducator, Special Education
Wallace Grade School and Jr./Sr. High School
01.2022 - 06.2023
Substitute Teacher, K-12
Wallace High School
11.2021 - 01.2022
Business Office Manager & Community Resident Director
Pacifica Senior Living
06.2021 - 11.2021
Front Office Supervisor/Manager for Medical Clinic
Heritage Health
08.2015 - 06.2021
Proctor
Criminal Justice Training Center
07.2014 - 06.2015
Telecommunications Instructor
Criminal Justice Training Center
10.2010 - 07.2015
Dispatcher/Call Taker, Training Officer
Pacific County Sherriff's Office
10.2008 - 07.2015
Banking Course - undefined
Teller training Institute
Certificate of Completion - Carpentry
North Idaho College
Bachelor in Applied Science - undefined
Boise State University
Associate Degree - Business Management, Accounting
Clatsop Community College
Non-traditional Teaching Certification -
College of Southern Idaho
Master in School Administration -
Southeastern Oklahoma State University