Bobbie Jo Lawson
Weirton,WV
Summary
Proven leader and innovator, I significantly increased youth engagement at Jefferson County Job And Family Services through strategic program development and community outreach. Skilled in financial management and crisis resolution, I excel in fostering relationships and driving organizational success. My approach combines critical thinking with a strong work ethic, ensuring impactful results and sustained growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Behavior Technician II
Jefferson County Job And Family Services
Steubenville, OH
06.2019 - Current
- Enhanced youth engagement by incorporating interactive games and team-building activities
- Assisted in designing youth programs to foster personal growth and leadership development
- Developed rapport with young participants, providing support and guidance in their personal challenges
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement
- Established strong relationships with community organizations to expand outreach efforts for program enrollment
- Increased attendance at weekly meetings by implementing creative marketing strategies targeting local youths
Chiropractic Assistant-Receptionist
Dr. Douglas MacPherson
Weirton, WV
01.2000 - 02.2017
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk
- Streamlined appointment scheduling for improved patient experience and reduced wait times
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort
- Increased patient retention through exceptional customer service and follow-up communications
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients
Owner
Lil' Rascals Day Care Center
New Manchester, WV
03.1998 - 06.2003
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Implemented marketing strategies to increase brand awareness and attract new customers
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business
- Expanded product offerings by researching market trends and identifying potential growth opportunities
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performances
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments
Quality Management Assistant
Aetna U.S. Healthcare
Pittsburgh, PA
02.1995 - 01.1998
- Enhanced product quality by implementing effective testing procedures and protocols
- Assisted in reducing production errors through diligent inspection and documentation of manufacturing processes
- Streamlined data analysis for improved decision-making by developing clear and comprehensive reports
- Increased efficiency in the quality management department by organizing and maintaining accurate records
- Collaborated with cross-functional teams to identify areas for improvement, resulting in enhanced product reliability
- Conducted thorough investigations into customer complaints, leading to the implementation of corrective actions that improved overall satisfaction rates
- Ensured compliance with industry standards and regulations, maintaining a high level of accuracy in all documentation efforts
- Provided complete customer satisfaction
Education
WVNCC - Clinical Child Psychology
WVNCC
Weirton01.2017
High School Diploma -
Burgettstown Jr. Sr. High School
Burgettstown06.1998
Penn State Beaver - Exercise Science
Penn State Beaver
Beaver, PA01.1991
Skills
- Effective Organization
- Crisis Management
- Stress Management
- Conflict Resolution
- Community Outreach
- Strong Role Model
- Strong Work Ethic
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Work Prioritization
- Relationship Building
- Community Service
- Financial Management
- Attention to Detail
Certification
- Certification - Early Childhood Development, JD Rockefeller Center, 1998
- Certification - Medical Terminology, WVNCC, 2000
Timeline
Behavior Technician II
Jefferson County Job And Family Services
06.2019 - Current
Chiropractic Assistant-Receptionist
Dr. Douglas MacPherson
01.2000 - 02.2017
Owner
Lil' Rascals Day Care Center
03.1998 - 06.2003
Quality Management Assistant
Aetna U.S. Healthcare
02.1995 - 01.1998
WVNCC - Clinical Child Psychology
WVNCC
High School Diploma -
Burgettstown Jr. Sr. High School
Penn State Beaver - Exercise Science
Penn State Beaver
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