Bobbie Kelly
Memphis,TN
Summary
Possess a proven track record of delivering exceptional customer experiences through active listening, clear communication, and a genuine commitment to problem-solving. Skilled in navigating complex situations, diffusing tense interactions, and finding creative solutions to meet individual needs. Strong team player with a passion for exceeding targets and contributing to a positive, collaborative work environment. Seeking to leverage my expertise to continue fostering positive relationships and driving customer loyalty.
Overview
10
10
years of professional experience
Work History
Commercial Interior Design Coworker
IKEA
10.2017 - 12.2021
- Apply home furnishing knowledge to ensure up-to-date room settings.
- Reflect IKEA Brand identity by creating visual impacts through every media.
- Developed space planning concepts, color palette selections, and textile presentations.
- Designed CAD drawings, floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Created professional presentations using Microsoft Powerpoint to creatively communicate design intent and direction.
Furniture Design Intern
Worlds Away
06.2017 - 10.2017
- Assist with room space planning
- Manage phone lines utilizing effective communication skills.
- Assisted in development of new materials for design projects.
- Created sketches and technical drawings to present design concepts to design lead.
- Obtained approval of concepts by submitting rough drafts to management or to client.
Office Assistant
Mississippi State University Travel Department
05.2015 - 06.2017
- Maintained filing systems to facilitate easy access to information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Associate
Lowe’s
04.2012 - 08.2013
- Trained new employees on procedures and store policies
- Handled returns and purchases with cash, credit cards, and gi cards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Education
Bachelor of Science - Interior Design
CIDA Accredited, Mississippi State University
Starkville, MS05.2017
Skills
- Revit Design Software
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Adobe Photoshop
- Adobe Illustrator
- Adobe Indesign
- AutoCad Software
- Google Docs
- Google Sheets
- Google Slides
- SketchUp
- Rhinocero 5
- Rendering
- Client Presentations
Timeline
Commercial Interior Design Coworker
IKEA
10.2017 - 12.2021
Furniture Design Intern
Worlds Away
06.2017 - 10.2017
Office Assistant
Mississippi State University Travel Department
05.2015 - 06.2017
Customer Service Associate
Lowe’s
04.2012 - 08.2013
Bachelor of Science - Interior Design
CIDA Accredited, Mississippi State University
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