Bobbie Le Starge
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Senior Concierge Manager
The Venetian Hotel
Las Vegs, NV
08.2011 - 02.2024
- Ensured compliance with hotel policies and procedures related to Concierge services.
- Participated in training sessions for new employees as well as ongoing professional development programs.
- Strong knowledge of hotel operations, focusing on providing unmatched client service and the guest experience.
- Organized and managed the concierge desk operations, including scheduling of staff and assigning tasks.
Director of Concierge Services and Special Events
Summer Bay Resorts Las Vegas
12.2003 - 08.2011
- Manage budgets and financial plans including employee scheduling and payroll, office and uniform supplies, balancing sales and inventory to exceed monthly sales goals while generating resort revenue
- Develop, plan, implement, and promote new resort sponsored events and activities
- Order and shop for all needs and supplies, including catering, decorating and entertainment, and ensuring a clean and timely set up/break down of said events and activities
- Organize and facilitate all resort events and activities while maintaining accurate files and records and inventory control
- Experience in developing and continuing vendor relationships
- Positive and upbeat approach to employee/management relations, moral and guest challenges.
Skills
- Special Events
- Constructive Feedback
- Event and Party Planning
- Client Relationships
- Employee Evaluation
- Records Management System
- Communications Strategies
- Strong interpersonal skills
- Time management proficiency
- Cash Handling
- Guest Relations
- Sales
- Customer Service
Timeline
Senior Concierge Manager
The Venetian Hotel
08.2011 - 02.2024
Director of Concierge Services and Special Events
Summer Bay Resorts Las Vegas
12.2003 - 08.2011
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